User Manual

Do toll coverage subscribers receive discounts on their tolls?
We are continuously working with tolling authorities to pass along discounts to our customers
and will update you as discounts are acquired.
What types of payments are accepted?
Generally, Payviam accepts Mastercard and Visa. If you enrolled through your vehicles mobile
app or vehicle dashboard unit you may have the option to pay with American Express.
How long does it take for my tolls to appear in the Payviam Portal?
Typically, tolling authorities send us tolls in 1-2 days and are immediately available in the
self-service portal.
Where can I see my toll charges?
You can view your tolls within the Payviam customer portal at my.payviam.com by clicking
on the Usage menu option and the Tolls sub-menu.
Will I receive a monthly statement?
We will send a comprehensive toll statement via email every month.