User Manual

Billing Questions
How do I update my personal information and billing information?
If you enrolled through the OEM mobile app or vehicle dashboard unit, please update your card
information there. If you enrolled at ITMsignup.com you can log into the Payviam customer portal at
my.payviam.com. In the Portal, personal information can be updated within the Settings menu option
by clicking on the My Prole sub-menu option. Billing information can be updated within the accounting
menu option by clicking on the Payments sub-menu option.
Why do I see repeated charges from Payviam on my card?
We hold a small amount of money (called a Surety) and pay your tolls from that amount as they occur.
Your surety amount is continuously recalculated by our systems using a 3 month average to give an
estimate of how much toll you use. We then adjust surety to the optimal amount and charge you that
amount on your card. This ensures enough funds in your account for tolls.
How much does ITM Toll Service cost
ITM national toll service, powered by Payviam, is $20.00 per year. Single zone coverage (only available
on Audi) , also powered by Payviam, is $10.00 per year. The service charge, along with incurred tolls,
will be withdrawn from your surety one year from the date you started your subscription. Two weeks
before your renewal you will receive an email reminder.
How often am I billed?
When your account reaches the 50 percent threshold, or as an example $12.50 based on a $25.00
deposit, you will receive an email notication that we will charge the credit card on le the amount
necessary to bring your account back up to 100 percent, or $25.00 If you establish a pattern of higher
toll usage, then you may see an increase in the deposit amount required to fund your account. You
can also increase your deposit amount to avoid frequent payments by contacting customer service
at [e-mail] or 1-888-725-1012. We will also debit the $20.00 national coverage service
fee or $10.00 single zone coverage fee on an annual basis.
Are there additional fees assessed when I use toll roads?
Any incurred toll agency fees are passed along to you. There is a usage fee for all toll incurred on
California toll roads, including, but not limited to, roadways operated by The Toll Roads, Bay Area Toll
Authority, South Bay Expressway, CA FasTrak Toll Roads and LA Metro. This fee is a small percent of
all tolls run in those regions and will display clearly as a line item on your monthly statement, with the
percentage charged. I n WA the rate charged is the electronic rate plus $0.25 per toll.