User Manual

Frequently Asked Questions
What rates am I charged?
On most toll roads you will receive the electronic toll rate. Most roads covered by EZ Pass will be
charged the out-of-state toll rate except for Pennsylvania, where the the electronic rate is applied.
Washington State and Colorado:
Toll by plate is in effect for these States. In CO you will receive the electronic/transponder rate. In
WA the rate charged is the electronic rate plus $0.25 per toll. Be sure to update your plate by visiting
my.payviam.com. Unfortunately, HOV settings on the ITM device will not work in WA and CO. We are
always working to expand coverage and will update you with any changes.
How do I cancel?
You may cancel your agreement and close your Payviam Account at any time from within my.
payviam.com
by clicking Settings and My Account. Alternatively, call 1-888-725-1012 or email us at
[e-mail] from the email address we have on le, provide the full account name and
account number (sent to you in your original order conrmation). Any prepaid funds will be refunded
to your card within 30 days of your request. If you created your account in this same month you are
canceling, we will refund your enrollment fee.
How do I update my license plate?
If your license plate has changed, you can update it by logging into your account at my.payviam.com
and navigate to Equipment, then click on the license #. If you prefer, our customer service team can
update your account if you send an email to [e-mail] from the email address we have
on le. Provide your name and the new vehicle license plate#