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Frequently Asked Questions

Smart Light Switch

Frequently Asked Questions

1. Does it need a neutral line? How could I know whether there is a

neutral line？

Yes, it needs a neutral line.The best way is to check the actual wires in the switch box, the neutral

line is often going to be colored white, but it also may be other colors.If there are multi-gang

switches, that has a much higher likelihood of having neutrals.

If there is a wall outlet near the switch, most likely that switch box has a neutral.If your house

was built in the mid-1980s or later, there is an excellent chance that you have neutral lines in the

box.

Learn how to install our switch(es) efficiently, please check the below YouTube video link:

https://youtu.be/Fflvy4I7M6I

Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE

Suggestion: It's better to make marks with label stickers for wires before removal and

replacement.

2. I have a dual wifi router, How could I use it?

Our smart devices require a 2.4g wifi channel during the initial connection to the app. After a

successful connection, you may enable the 5G and the smart devices should work fine.

Please double check these steps to make sure you are on the 2.4g as a requirement during the

initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the

label at the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G"

on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Afterwhich, please click forget the network from the Wifi settings of your phone and reconnect

with only 2.4G then, kindly connect the smart devices to the app.

If your router is dual-band, or both 2.4Ghz and 5GHz, here is the link for you to change to 2.4Ghz:

https://www.youtube.com/watch?v=dV3PR24RzoI

Summary of content (6 pages)

PAGE 1
Frequently Asked Questions Smart Light Switch Frequently Asked Questions 1. Does it need a neutral line? How could I know whether there is a neutral line？ Yes, it needs a neutral line.The best way is to check the actual wires in the switch box, the neutral line is often going to be colored white, but it also may be other colors.If there are multi-gang switches, that has a much higher likelihood of having neutrals. If there is a wall outlet near the switch, most likely that switch box has a neutral.
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3 ： There is no indicator light when I press and hold the switch for 5 seconds. Is this a bad switch? Could you tell us do you have Neutral and Load wires in your wall box and kindly make sure that the wiring's are properly connected? Could you confirm your wiring: white wire - Neutral wire; black wire - Live wire; Red wire - Load wire; Green wire - Ground wire? Some tips : 1) Get a voltage tester . It is cheap and helps a lot in finding cables and for safety.
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4：My switch no longer work. It is showing offline in the app and won’t connect again. What steps should I do to make it work again? Firstly, please remove the switch from the app and reconnect again. To remove the switch from the app: Click the switch’s name -click edit sign (upper right hand side).
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to the app. Please refer to short videos below for AP/Easy mode. We hope this helps. AP mode：https://youtu.be/8zb2FC-MQY4 Easy mode：https://youtu.be/4HDprPYC9IE 6：The switch emits a hissing sound or noise, it is very annoying. Can you fix this? Do not worry, we got your back on this. Please provide us your Amazon order ID and the Virtual IDs of the smart device for technical checking.
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itself. Please ensure all the smart devices are online on the Gosund app before you enable the skill on Alexa. Please check the version of the Gosund app that you have. To check app's version: Open the app Click ME (lower right) -Settings- About -Current Version Also click Check for Update (whether your app is the latest) Please check short videos below for reference too depending on the version of your app. Gosund app version 3.22.1 https://www.youtube.com/watch?v=ctzLK1QSeMs Gosund app version 3.22.
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Then connect via Easy or AP mode. >In AP mode, the indicator light must blink slowly (blinks once for every 2 seconds).Long press the button of the smart product to get a slowly flashing indicator light. >When you reach "Go connect" click it - then SmartLifexxxx wifi will appear- click it Then, click the back arrow- and wait til it configure from 1-100%. Please see short videos for reference. Other way to connect to the app is via Easy mode - the indicator light will blink fastly.