User Manual

8.
Will there be any
additional fees for
the delivery service?
 There is no additional charges for the delivery of the device.
9.
Do I get to keep the
smart device after
my contract ends?
 Yes, you may keep the smart device after the completion of your 24-
months contract.
10.
How long is the
warranty period for
the device?
 The laptop comes with a one (1) year warranty while the TV comes with
a two (2) years warranty period from their respective manufacturers.
11.
How will I receive the
smart device?
 For new sign-ups, your smart device will be delivered to your delivery
address within 30 working days upon successful installation and
settlement of the device upfront payment.
 For existing customers, your smart device will be delivered to your
delivery address within 30 working days.
12.
How do I check the
smart device delivery
status?
 You may track the smart device delivery status via:
i. http://lineclearexpress.com/my/tracking
ii. Live Chat via unifi.com.my or myunifi app
iii. Call 100
 Please indicate your unifi order number (without “-“) e.g.
141205393843
13.
I have subscribed to
#unifiYourWorld with
home smart device,
can I cancel or return
the smart device
within the contract
period?
 If you are still tied to the smart device contract period, you will be
charged with a penalty calculated based on the remaining monthly
balance of the smart device’s recommended retail price (RRP).
14.
How much is the
penalty amount if I
breach or terminate
the plan within the
contract period?
 If you terminate your plan during your contract period, you will be
charged with early termination fees based on the remaining months of
the contract.
Example as below:
[Smart Device recommended retail price (RRP)
Sample calculation (Laptop’s RRP = RM2950):
[(RM2950) ÷ 24 months] x Remaining Month(s)
 [RM122.90] x 5 months = RM614.50
Sample calculation (TV’s RRP = RM3699):
[(RM3699) ÷ 24 months] x Remaining Month(s)
 [RM154.10] x 5 months = RM770.50