User Manual

ManualsBrandsFAQs ManualsOtherFAQs Can You Tell Us More About UnifiYourWorld with Home Smart Device?

FREQUENTLY ASKED QUESTIONS (FAQ)

FOR

#UNIFIYOURWORLD WITH SMART DEVICE

NO.

QUESTION

ANSWER

Can you tell us more

about

#unifiYourWorld with

home smart device?

 #unifiYourWorld now comes with smart devices, unlocking the

unlimited possibilities to enrich your digital lifestyle.

 Starting 15 April 2022, we are offering customers with a new home

smart device programme that allows you to get unlimited unifi Home

internet and a smart device with an easy payment plan (EPP) to enjoy

saving of up to RM1300.

Who is eligible for

this offer?

 This programme is offered to all new and existing unifi Home customers

subscribing to unifi 100Mbps and above.

 If you are currently subscribing to the lower speed plans (below unifi

100Mbps), you will need to upgrade your plan to enjoy this offer.

 This offer is open to Malaysians only.

Will I be tied to any

contract?

 Yes, all subscriptions to #unifiYourWorld with Smart Device come with

a 24-months contract.

I’m interested! How

can I sign-up to

#unifiYourWorld with

home smart device?

 You can sign-up via the following touchpoints:



unifi.com.my

 myunifi app

 TMpoint outlets nationwide

 TM Authorised Dealer

 TM Contact Centre at 100 (press 4)

 TM Authorised Reseller

 TM Staff

SMART DEVICE, CHARGES AND DELIVERY

What are the smart

devices offered

under

#unifiYourWorld with

home smart device?

 Currently, we are offering two (2) smart devices for your selection. You

can choose to add-on either a laptop or TV.

Details of the laptop:

Brand & Model

ASUS Expertbook 14”

Recommended Retail Price

RM2,950

Processor

Intel Core i3

RAM

4 GB DDR4

Storage

256 GB SSD

Display

14” LED HD (1,920 x 1,080)

Operating System

Windows 10 Home 64-bit

Warranty Period & Type

1 year local warranty

Complimentary

Free ASUS Backpack

Summary of content (5 pages)

PAGE 1
FREQUENTLY ASKED QUESTIONS (FAQ) FOR #UNIFIYOURWORLD WITH SMART DEVICE NO. 1. 2. QUESTION Can you tell us more about #unifiYourWorld with home smart device? Who is eligible for this offer? ANSWER  #unifiYourWorld now comes with smart devices, unlocking the unlimited possibilities to enrich your digital lifestyle.
PAGE 2
Details of the TV Brand & Model SHARP AQUOS 60 Inch 4K UHD Android TV Recommended Retail Price RM3,699 Specification Display Type 4K UHD Screen Size 60 Resolution: 3840 x 2160 Decoder Dolby Audio Connectivity USB: 2 Slots HDMI Ethernet LAN Wireless Weight 18.5kg (with Stand) 6. How many smart devices can I sign-up via #unifiYourWorld with home smart device?  You are allowed to add-on only one (1) laptop OR one (1) TV per unifi subscription at any one time. 7.
PAGE 3
8. Will there be any additional fees for the delivery service?  There is no additional charges for the delivery of the device. 9. Do I get to keep the smart device after my contract ends?  Yes, you may keep the smart device after the completion of your 24months contract. 10. How long is the warranty period for the device?  The laptop comes with a one (1) year warranty while the TV comes with a two (2) years warranty period from their respective manufacturers. 11.
PAGE 4
15. Where should I make a report for any defective/damaged smart device?  In the event that you have received a defective smart device, please lodge a report to us via Live Chat at unifi.com.my or myunifi app within seven (7) working days upon receiving it.  Alternatively, you may visit the nearest Sharp or ASUS Support Centre for immediate replacement. Please remember to bring along the smart device together with the original copy of your Delivery Order (DO). 16.
PAGE 5
 22. 23. 24. 24 25 Do I need to make an advance payment for the smart device? How will you charge the advance payment? Will the advance payment be refunded to me? ADVANCE PAYMENT FOR SMART DEVICE  Yes, an advance payment of RM200 will be imposed for all new signups with a smart device add-on. You can make the advance payment for the smart device via all TM’s authorised payment channels.