User Manual

Allow the impeller to soak in a separate bowl of vinegar for the same duration of time.
Clean all fountain parts in soap and water before reassembling the fountain.
• Make sure the cord does not have any frayed or exposed wires due to pets possibly
chewing the cord. If your pet is prone to chewing, visit your local hardware store and
purchase a conduit cover to protect the cord.
• Pumps last for several years with proper cleaning. If the pump has been in regular use for
several years, it may be old and need to be replaced.
• The fountain is to be used indoors only. The fountain parts and pump are not UL
approved for outdoor use. Using the fountain outside can damage the pump. If you have
used your fountain outside, the pump may need to be replaced.
• If the pump was exposed to low water levels for a prolonged period of time, the pump's
motor may have burned out and the pump may need to be replaced. To prevent this,
always keep your fountain water above the fill line.
➢ The motor is not working.
• Unplug the fountain then plug it back in.
• If the motor is humming, try cleaning the motor, making sure nothing is stuck around the
impeller. You can also change the foam filter.
• If the motor is not humming, try replacing the pump.
Never let the water in the bowl get below the minimum fill level. This can cause the pump to
overheat and stop functioning. When refilling the bowl, make sure to add water before turning
the fountain on.
➢ The water’s not flowing as much as it used to.
• Disassemble and clean the pump.
• Clean the fountain, especially around the motor.
• Fill the fountain with water up to the max fill line.
• Check the setting on the flow control knob to make sure it is set to max.
• With a 360 Plastic or Stainless Steel fountain, the more spouts on the top, the weaker the
water flow for each spout. Try switching to a top with one fewer spout opening.
➢ There’s black dirt in the bowl.
This black stuff is loose charcoal from the filter and is completely harmless for your pet to drink.
The charcoal filter is made of organic coconut shells. Rinse the filter in cold water before placing
it in the fountain to prevent this. Some filters may shed more charcoal than others due to
differing consistency of charcoal in each batch of filters, so don't be surprised if some filters
leave behind more charcoal dust than others.