User Manual

• If the water is making too much noise, add water to the fill line and reduce the flow using
the flow control knob.
• If the motor is humming loudly, make sure the water level is above the minimum line.
• When turning on the fountain or replacing the filter, the motor may make more noise than
usual. It should return to normal levels within a few minutes.
• Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it's possible
that some debris is caught on the impeller. Remove the pump and clean the impeller. Try
rubbing a small amount of vegetable oil onto the magnetic pin with a cotton bud to
lubricate the impeller.
• Clean your fountain completely. See below for full cleaning steps.
• Hard water buildup can sometimes cause more noise. Try adding plain white vinegar
inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes.
Allow the impeller to soak in a separate bowl of vinegar for the same duration of time.
Clean all fountain parts in soap and water before reassembling the fountain.
• The Big Dog and Original fountains may be noisier due to a loose impeller pin. Gently
but firmly press down on this pin to re-seat it into its proper place in the motor. If the pin
has completely dislodged itself from the motor, it cannot be placed back into the motor
cavity properly and the motor will have to be replaced. Call Customer Care for
information on replacing your motor.
➢ The fountain stopped working.
• There are several possible causes for a fountain to stop working. Sometimes it takes a few
minutes for the motor to start pumping water once it's refilled or plugged in. If water
doesn't flow after 5 minutes, try these troubleshooting tips:
• Unplug and re-plug the fountain into the same outlet.
• Check the cord. If it has any frayed or exposed wires, your pet may have been chewing
on the cord. To prevent this, you can purchase a cord cover from most hardware stores.
You could also try securing the cord to the floor with duct tape.
• Clean the pump and motor. Lack of regular cleaning may result in the pump becoming
clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to
ensure proper function.
1. Remove the motor from the fountain.
2. Lift the impeller (which looks like a small white propeller) out of the motor.
There may be a faceplate cover over the impeller than can be pulled up with a
coin or fingernail. Wash the impeller in soapy water, removing hair and other
gunk that has collected around it.
3. Pour soapy water inside the motor cavity and clean with a small round brush like
the one found in the Fountain Cleaning Kit. A small toothbrush might work too,
or anything that can reach all the way inside the cavity.
4. Rinse all parts well before returning to the fountain.
• Water quality can also affect the pump and how well it runs. Hard water will cause
calcium deposits to build up in the pump's cavity, blocking the impeller from spinning. If
there is evidence of hard water build-up inside the pump, try adding plain white vinegar
inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes.