User Manual

in your fountain, you should clean it more often. Pre-filters can usually be changed less
frequently.
➢ The adaptor is warm to the touch.
Unplug the fountain and plug it into a surge protector.
➢ The fountain feels slimy.
• If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by
your pet's saliva. Change the water and clean your fountain more frequently to prevent
this.
• Make sure the fountain parts are rinsed thoroughly after cleaning the fountain. Soap
residue may cause the sliminess.
• To reduce mold and mildew, soak the fountain in a 90% water, 10% bleach solution for
15 minutes. Be sure to rinse every part thoroughly before re-assembling the fountain.
• If there is a white chalky substance in the fountain, your fountain may have a mineral
deposit build-up from hard water. To remove these deposits, clean the fountain parts with
a 90% water, 10% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or
purified water instead of hard tap water to prevent this.
➢ The fountain is leaking.
Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling.
Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat
or other water-resistant mat to place under the fountain.
• Try to find the leak. Look for visible cracks in the bowl.
• If there are no visible cracks in the bowl, place the fountain on a towel to see where the
leak is.
• If you find a leak, you can attempt to patch it or call Customer Care about replacing the
fountain.
• If the cord is wet above the water line, loosen the cord and allow some slack so water
won't travel up the cord.
• If you have the Original fountain, you may need to remove the pump to properly clean
around it.
➢ The fountain is too loud.
• A low humming noise is normal, but it should not be loud. Some fountains hum a little
louder than others.