User Manual

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FAQ

➢ Can I rinse the filter with soap to use it again?

No, the filter cannot be rinsed in anything but water. Washing your filter will allow the soap to

seep into the pores and this cannot be removed, making the filter unusable and unsafe for your

pet.

➢ Do I need to use a filter with the fountain?

The filter is not required for normal operation of the fountain, but it does significantly improve

the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and

odours to improve the taste of the water and catches hair and small particles to keep the water

cleaner.

➢ How do I clean the fountain?

1. Unplug the fountain.

2. Empty the dish of water.

3. Disassemble the fountain.

4. The fountain is dishwasher safe except for the motor and cord. Either wash it in the top

rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we

recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft

sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if

you have the Avalon or Pagoda fountains, the filter housing should be hand washed. It is

not dishwasher safe.)

5. Remove the motor from the fountain.

6. Lift the impeller (looks like a small white propeller) out of the motor. There may be a

faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash

the impeller in soapy water, removing hair and other gunk that has collected around it.

7. Pour soapy water inside the motor cavity and clean with a small round brush like the one

found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too,

or anything that can reach all the way inside of the cavity.

8. Rinse all parts well before returning to the fountain.

9. Re-assemble fountain, replacing the filter and pre-filter as needed.

10. Place the fountain where desired. Fill with water. Re-plug in fountain.

➢ How do I get my pets to drink from the fountain?

Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to

their environment, so give your pet enough time to get used to the fountain at their own pace.

Summary of content (6 pages)

PAGE 1
FAQ ➢ Can I rinse the filter with soap to use it again? No, the filter cannot be rinsed in anything but water. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet. ➢ Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets.
PAGE 2
This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, your pet will probably get used to the fountain very quickly. Here are a few tips to help encourage your pet to use the fountain. • • • • Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
PAGE 3
in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently. ➢ The adaptor is warm to the touch. Unplug the fountain and plug it into a surge protector. ➢ The fountain feels slimy. • • • • If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet's saliva. Change the water and clean your fountain more frequently to prevent this. Make sure the fountain parts are rinsed thoroughly after cleaning the fountain.
PAGE 4
• • • • • • • If the water is making too much noise, add water to the fill line and reduce the flow using the flow control knob. If the motor is humming loudly, make sure the water level is above the minimum line. When turning on the fountain or replacing the filter, the motor may make more noise than usual. It should return to normal levels within a few minutes. Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it's possible that some debris is caught on the impeller.
PAGE 5
• • • • Allow the impeller to soak in a separate bowl of vinegar for the same duration of time. Clean all fountain parts in soap and water before reassembling the fountain. Make sure the cord does not have any frayed or exposed wires due to pets possibly chewing the cord. If your pet is prone to chewing, visit your local hardware store and purchase a conduit cover to protect the cord. Pumps last for several years with proper cleaning.
PAGE 6
➢ How do I set up the fountain? • • • • • Assemble the fountain and filter according to the instructions. Fill the bowl with water to the fill line. Plug in the fountain. Watch your pet enjoy the fresh, flowing water! Keep the water level to the fill line at all times to prolong the life of the pump. ➢ How often should I clean the fountain? We recommend cleaning your fountain once a month or more often if you see too much hair, dirt or debris in the bowl.