Tus neeg siv phau ntawv

AP Mode
Easy Mode
Then, link again to Alexa. If still won’t work, please help us in getting the virtual ID of the smart
devices for technical checking. In most cases , it can be fixed by updating the firmware from our
end.
To find the Virtual ID, please open the Gosund app- click the device name - and click "edit sign"
on the top right of the screen; Click "Device Information", then you'll find "Virtual ID".
Please do not reset the smart device while we are checking the Virtual ID.
Thank you for your patience.
10 ： My smart smart devices will not connect to Google home. What
should I do?
Sorry for the inconvenience. Do not worry, we are here to help you.
First, please make sure you have successfully connected the smart devices to Gosund app, then
make sure the smart devices are online in the Gosund app. Offline devcies, cannot be discovered
in Alexa.
Then please link the Google home app.
About connecting to Google home, please do not use the web version of Google home, please
use the Google home app itself. Please ensure the smart devices are online on the Gosund app
before you register or link to Google home app.
Please check short video below for reference
https://youtu.be/LgCPRFsFUpE