Tus neeg siv phau ntawv

Easy mode
7：The switch emits a hissing sound or noise, it is very annoying. Can you
fix this?
Do not worry, we got your back on this. Please provide us your Amazon order ID and the Virtual
IDs of the smart device for technical checking. To find the Virtual ID, please open the app- click
the smart device's name - and click "edit sign" on the top right of the screen; Click "Device
Information", then you'll find "Virtual ID.
8：My wall wiring does not have 4 wires, only 2 or 3. Can this switch work
in my house?
We are sorry, we have stated on both page and manual to not buy the smart light switch if there
is no load and /neutral wire in the wall box. Our switch installation requires 4 wires. Please
check if there is a capped wire at the back of your wall box. It may be a load/neutral wire.
Or if it is not possible for you to ask a technician to add the neutral/load wire, please contact
Amazon for a return.
9： My smart devices are disconnected on Alexa. They show offline.
Do not worry, we are here to help.
Please try these steps. Turn on the smart device on the Gosund app.
Open""Alexa""app - - click ""Skills&Games""- -choose ""Your Skills"" and
>click ""Gosund app"" - - click ""DISABLE SKILL"". Then ENABLE SKILL again. Update data)
Then rediscover the plug on Alexa, say , "Alexa, discover devices"
Please let us know whether this helps.
If the issue persist, please try:
To remove the device from the app: Open the app- Click the device name -click edit sign (upper
right-hand side). Go to the bottom of the screen and click "Remove Device -clear data".
To reset the device, simply press and hold on to the power button (for about 5-10 seconds).
The smart device will blink slowly for AP mode and fast blinking for EZ mode. Please try both
modes
Please check the video links for your reference.