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5：My switches will not connect to the app. The indicator lights can blink
slowly or rapidly but the app is not finding the switch. It works as a
normal switch only. Can you help me?
Do not worry, we got your back on this. Please check these steps to make sure you are on the
2.4g as a requirement during the initial connection of the device to the app.
Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the
label on the back of the router).
Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G"
on the Wi-Fi search page of the mobile phone, then please choose the 2.4G. After which, kindly
connect the smart switches to the app via AP or Easy mode. Please refer to short videos below.
https://youtu.be/7994iSE-eLM
We hope this helps.
AP Mode https://youtu.be/oU8a9KHWXUU
Easy Modehttps://youtu.be/7994iSE-eLM
6：There was a power outage and when the power is up and running, my
switches no longer work. Why are these not connecting automatically to
the app after the power outage?
After the power is turned off, the device should automatically reconnect.
However, because the router itself will take a certain time to restart and restore the network,
when the connection times out, it will also cause the reconnection to fail. If there are too many
devices connected on the router, some devices will fail to reconnect. In such case, you just need
to reconnect the smart devices to app.
To reconnect again the smart switch again to the app, please press and hold the power button for
5-10 seconds until the indicator light will rapidly blink for Easy mode, and slowly blinks for AP
mode. If your router us dual-band, please ensure to disable your 5g before connecting the switch
to the app.
Please refer to short videos below for AP/Easy mode. We hope this helps.
AP mode