Product Warranty
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WARRANTY ADJUSTMENT POLICY AND PROCEDURES - CONTINUED
Effective November 1, 2013
Dealers in each region must ship warranty adjustment tires to their assigned servicing FTC warehouse.
West of and in MT, WY, CO, NM: ND, SD, NE, KS, OK, TX, and Eastward:
Falken Tire California Warehouse Falken Tire Tennessee Warehouse
13649 Valley Boulevard 8051 Eastgate Boulevard
Fontana, CA 92335 Mt. Juliet, TN 37122
Phone: 909-466-1116, ext 358 Phone: 615-443-6109
Mileage Warranty Claim Documentation Requirements:
TO RECEIVE PROPER CREDIT FOR ADJUSTMENTS BASED ON PUBLISHED FALKEN MILEAGE WARRANTIES, ALL REQUIRED SUPPORTING DOCUMENTATION
(I.E., COMPLETED WARRANTY PAMPHLETS AND TIRE ROTATION SERVICE RECORDS) MUST BE SUBMITTED WITH CLAIM FORMS. CLAIMS RECEIVED WITHOUT
DOCUMENTATION MAY BE DEEMED AS NON-ADJUSTABLE AND MAY NOT BE PROCESSED FOR ADJUSTMENT CREDIT.
How Credits Are Calculated:
Warranted failure adjustments credits are pro-rated based on the amount of usable tread depth remaining on the tire. Tires are deemed worn out at the appearance
of the tread wear bars across grooves, at 2/32 remaining tread depth and no credit will be issued thereafter.
Mileage warranty adjustment credits are pro-rated based on the percentage of unachieved miles divided by the particular model warranted miles.
Pro-rated credit percentage is then calculated based on the dealer’s current buying price in our system.
Non-Uniformity Claim Adjustments:
Non-uniformity, including out-of-round, or out-of-balance adjustments will only be accepted during the first 1/32” tread wear. A claim for non-uniformity for a set of
four (4) tires from the same vehicle will not be accepted.
What is Not Considered for Adjustment:
Tires will not be accepted for adjustment credit if they have been previously repaired have sustained irregular wear due to improper inflation, misalignment, improper
vehicle application, have sustained operational abuse, or have been damaged during mounting or demounting.
Non-Adjustable Tire Notification and Returns:
Dealers will be notified in writing of those tires that have been inspected and are not considered for adjustment. Due to limited scrap tire storage space,
non-adjustable tires will be destroyed 20 days from the date of dealer notification, unless the dealer had made prior disposition arrangements. Tires requested
by the dealer to be returned will be shipped back at dealer expense.
FREE TRIAL RIDE PROGRAM
If for any reason you are not satisfied with your new set of four eligible Falken tires within 30 days or 1,000 miles from date of purchase you may return them to the
original place of purchase for a full reimbursement (limited to the purchase price of the tires). Please see your Falken Dealer for full details.
ADDITIONAL SAFETY WARNINGS
Tire Mix Usage. Never mix tires of different size or construction and or type on an axle. (Except for temporary use as a spare tire.) Always refer to vehicle owner’s
manual for proper tire fitments.
Winter Tires. Falken recommends all four tires be replaced when installing snow tires. Never use just two snow tires – It could lead to adverse handling, loss
of control, which could cause serious injury or death.
Speed Rating. The speed capability of the replacement tire(s) must always equal or exceed the original equipment tires. Falken does not recommend the use of
mixing different speed ratings on a vehicle. This can cause poor handling and unpredictable steering. If the tire(s) have been repaired, damaged, or modified from its
original condition – then the tire(s) should be treated as a non-speed rated tire.
For Winter Tires- It’s acceptable to use winter tires with a lower speed rating then the OE tires, but the vehicle maximum speed must be reduced to correspond
with the new tires speed rating. Falken recommends reducing driving speed when driving in adverse weather conditions.
Tire Load. The load carrying capacity of the replacement tire(s) must always equal or exceed the carrying capacity of the original equipment tires. When changing
tires sizes – commonly called “Plus Sizing” please consult the vehicle’s tire information placard for original load carrying capacity and air pressures. Always ensure
that the replacement tires load capacity is equal to or above the original tire to ensure safe operation.
Tire Aging. Falken recommends tires which have been in use for 5 years or more should be inspected regularly by a qualified tire specialist. Plus any tire that is
10 years or older from the date of manufacture, including spare tires, be replaced with new tires regardless of appearance, even if the tires have not reached the legal
wear out limit.
Tire Inflation / Overloading. Serious injury or death may result from tire underinflation or overloading. Follow owner’s manual and the vehicle’s tire information
placard for proper inflation pressures and load carrying capacities. Never exceed tire maximum air pressure as listed on tire’s sidewall.
Tire Overall Diameter. If you choose a replacement tire that exceeds the vehicle design criteria range for tire diameter, you may be changing the original handling
characteristics of the vehicle. In some cases, vehicle systems such as brakes, suspensions and alignment may be affected. On sport utility Vehicles (SUV) and light
trucks, any increase in tire overall diameter, and the lifting of vehicle suspension to accommodate the larger size, may result in changes of vehicle ride height and
resultant changes in rollover characteristics, braking distances, and handling. You must ensure any tire size and suspension changes allow for safe operating control
under all driving conditions.
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