Product Warranty

WARRANTY ADJUSTMENT POLICY AND PROCEDURES
Effective November 1, 2013
Tires sold by Falken Tire Corporation (“FTC”) may be submitted for warranty adjustment by dealers only within five (5) years from the DOT number date of production,
using the following guidelines.
Claim Forms:
Each tire submitted by dealers must be listed on and accompanied by an FTC Warranty Adjustment Claim Form. Up to ten tires may be reported per form. Forms are serial
numbered for control and later credit memo reference, and must not be copied for multiple use. Tires received by FTC without claim forms will not be processed
for adjustment. Call 800-723-2553 or contact your FTC sales representative to request forms.
After fully completing the form with all required information, send the original white form in an envelope taped to one of the tires, with the shipment to the FTC warehouse
shown on the next page that services your area. Detach and keep the yellow copy for your records.
Tire Claim Number and Damage Marking:
Each tire must be clearly marked with tire crayon or grease pen with the claim form serial and line number that relates to that tire. (Example “525806-1” for claim form
525806, line 1.) If the FTC inspector has trouble identifying a claim, processing delay of your credit may occur.
If possible mark the site of the damage or problem area with chalk. If FTC cannot find the problem, you may not get the credit you are seeking.
Returning Warranty Tires to FTC Warehouses:
Dealer or Distributor locations with warranty return tires must contact their servicing FTC Warehouse Manager for return approval and shipping instructions.
Locations within FTC’s local delivery areas may have warranty adjustment tires picked up by FTC trucks if so serviced, or you may bring the tires to the warehouse when
will-calling an order. In any case, customers must contact their servicing FTC warehouse Manager for approval before making a return.
Customers may also ship adjustment tires to their servicing FTC warehouse. FTC must authorize all returns prior to shipment. Freight collect shipments without prior
authorization will not be accepted.
On shipping documents identify the cargo as: “Class 50 – Scrap Tire Having No Value”.
FTC will pay freight cost on all adjustment tires subject to the following limitations:
(a) Shipments of 1,000 lbs. or more Freight Prepaid
(b) Shipments of less than 1,000 lbs. One (1) freight prepaid shipment every 60 days per location.
For general estimation purposes, the following weights may be used in load calculations:
Passenger – 20 lbs. each Light Truck – 45 lbs. each Medium Truck – 100 lbs. each
WARRANTY ADJUSTMENT PERCENTAGE CALCULATION:
For mileage warranty, calculate the miles received divided by the warranty level, then subtract 1. That will give you percentage credit due customer.
Use the chart and data below to calculate the credit due to customers presenting tires for workmanship / materials warranty claim consideration. The chart is based on a
standard wear-out depth of 2/32”, when the wear bars appear, and the legal wear limit in most states.
Charge the customer the replacement tire price minus the percentage shown below. The percentages have been rounded to the nearest whole number.
If you wish, the exact percentage can be calculated using the following formula:
ADJ% = (measured tread depth – 2/32) divided by (original depth – 2/32)
Example: A tire with original depth of 11/32 is worn to 6/32 remaining. The calculation is: (6-2) / (11-2) = 4 / 9 = 0.444, or 44.4% (chart shows 45%)
Adjustment Percentage Due to Customer at 2/32 wear-out
Original
Depth
Measured Depth Remaining in Tire Grooves
17/32 16/32 15/32 14/32 13/32 12/32 11/32 10/32 9/32 8/32 7/32 6/32 5/32 4/32 3/32 2/32
17/32 100% 100% 100% 80% 73% 67% 60% 53% 47% 40% 33% 27% 20% 13% 7% 0%
16/32 100% 100% 100% 79% 72% 64% 57% 50% 43% 36% 29% 21% 14% 7% 0%
15/32 100% 100% 100% 77% 69% 62% 54% 46% 39% 31% 23% 15% 8% 0%
14/32 100% 100% 100% 75% 67% 58% 50% 42% 33% 25% 17% 8% 0%
13/32 100% 100% 100% 73% 64% 55% 46% 36% 27% 18% 9% 0%
12/32 100% 100% 100% 70% 60% 50% 40% 30% 20% 10% 0%
11/32 100% 100% 100% 67% 56% 45% 33% 22% 11% 0%
10/32 100% 100% 100% 63% 50% 38% 25% 13% 0%
9/32 100% 100% 100% 57% 43% 29% 14% 0%
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