Buying Guides

How do I know when my order is back-ordered?
• A back order occurs when an item, or items, are out-of-stock in the warehouse(s) and will be shipped on a future date.
• Orders that are in-stock and can ship within 21 days of the requested ship date: Dealers are not notied, instead, we ask that they use the
Dealer Portal to gain visibility, available 24/7.
• Orders that are out-of-stock, and cannot be shipped within 21 days of the requested ship date: Dealers are notied via email, and are offered
alternatives within the email. We ask dealers to reply to the notication email if they wish to make any changes or cancel.
Can I split-ship my order even though my account is set-up to ship complete?
• Upon submitting your dealer application, you were asked how you prefer to handle shipping. If you indicated “ship-ahead,” we will ship in-stock
items within 2-5 business days and ship the out-of-stock item(s) once available.
• If you indicated “ship-complete”, we hold the entire order and ship it once all items are in-stock.
• Exceptions can be made, but we ask an email be sent to [e-mail], specically requesting the order be split-shipped. Note, incre-
mental freight costs may apply when shipping LTL. Freight rates should not be impacted when orders ship via parcel carrier (UPS/FedEx).
What are the top reasons orders are placed on hold?
• Purchase orders without unique IDs, correct (and current) price, ship-to address, shipping method, item IDs (ECR4Kids item numbers), and
correct unit of measures, will not be processed. Instead, they will be placed on-hold and our order entry department will reach out for assistance.
How long can manual orders be placed on-hold / open in ECR4Kids system?
• After receiving your order, it will be entered same day, provided they are received before 12 PM (Pacic Time), Orders received after 12 PM will be
entered the next business day.
• Orders with any issues must be resolved within ve business days. If not, they will be placed on-hold and potentially cancelled at the end of the
fth business day.
Is there a form I can sign so my orders are not placed-on-hold for pricing?
• Yes! We offer a Purchase Order Variance (POV) form which you can sign & return to [e-mail] or on your nightly DSR.
• Signing the form authorizes ECR4Kids to ignore any purchase price errors/omissions on our Purchase Orders and acknowledge and accept
that ECR4Kids will invoice in accordance with the agreed upon purchase price provided in the 2017 Price List and/or as documented on any
ECR4Kids Contract Pricing we may have been afforded.
How do I get tracking status for an order?
• Order status can be checked on the ECR4Kids dealer portal at: http://www.ecr4kids.com/Login.aspx.
• In addition to seeing the tracking status, you can view invoices and get freight quotes.
Can I make changes (or cancel) my order(s) over the phone?
• No, we do not make changes over the phone, but kindly ask all purchase order adjustments/cancellations be sent to [e-mail].
Where can I obtain a 2017 catalog?
• All requests for catalogs should be sent to [e-mail].
• A PDF version is available on www.ecr4kids.com
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©2017 ECR4KIDS
FAQ’s