User's Manual

7
Troubleshooting
Q: “The device is ofine.” or “The device is not registered.” prompts
when adding the camera by EZVIZ app.
A: 1. Make sure the network that the camera is connceted to is
normal and the DHCP of router is enabled.
2. Hold the RESET button for 5 seconds if you manually changed
the network parameters.
Q: How to use the microSD card for local storage?
A: 1. Make sure there is a microSD card inserted and the camera is
added to your EZVIZ account. Log in the EZVIZ app and enter the
“Device Details” interface, if the “Initialize Storage Card” button
appears, you need to initialize the microSD card rst.
2. The microSD card recording for the motion detection is enabled
by default.
Q: Why does the spotlight stays turn on when the environment is
bright enough?
A: The device may trigger a protection mechanism, which will be
automatically lifted after one hour, and if you need to close it
manually, tap Black/White Night Vision or Smart Night vision in
the app.
EXPOSURE TO RADIOFREQUENCY RF
The frequency bands and the nominal limits of transmitted power
(radiated and/or conducted) applicable to this radio device are the
following:
Band Wi-Fi 2.4 GHz
Frequency From 2.412 GHz to 2.472 GHz
Power transmission (EIRP) 60 mW
For detailed information, please visit www.ezviz.eu.
(only for EU market)