User Guide User guide

Section 3: System Configuration VN-MATRIX User Guide
Page 58 I458GB issue 6
Source Checkup
When attempting to diagnosing problems with an encoder or source it is highly recommended that a
local monitor is connected to the VN-MATRIX. If a monitor is not already connected as part of the
system, it is suggested that one be connected temporarily.
Is the local monitor
completely blank?
START
YES
NO
Check the POWER indicator
on the VN-MATRIX Encoder...
UNLITLIT FLASHING
What’s the problem?
Check the STATUS indicator
on the Encoder...
UNLITLIT FLASHING
NO POWER
Check the PSU connection to the VN-MATRIX. Check for ‘green’ light on PSU. Check mains cable, fuse and supply.
POWER/THERMAL FAULT The unit has shut down due to either a power supply fault or over temperature condition.
Check for obstructed ventilation grilles, excessive ambient temperature. Cycle the power off and on to reset the unit. If the problem recurs and ambient temperature is within limits, try using a different PSU.
NO SOURCE CONNECTED/DETECTED
Follow the Controller Checkup on page 60 and follow the checks listed for ‘No Source Detected’
SOURCE IS BEING STREAMED TO ONE OR MORE DECODERS
This proves that the Encoder is working OK. If this source is not being displayed on a particular Decoder, check that you have not exceeded the limit of 4 RTP unicast streams.
SOURCE OK BUT NOT BEING STREAMED
Follow the Controller Checkup on page 60 and check that all devices are online. If you have not already done so, see the Decoder Checkup on page 57.
Message Displayed… “No Source Detected” Source image is stable but has a color cast Source image is unstable or corrupted Source image is badly framed (black bars at edges or edges cropped).
Check for loose/incorrect connections or faulty cables between the source and the Encoder. Check that the source is actually providing an output signal (e.g. it may have gone into a power/screen saver mode) Check that the source type is supported and has been auto-detected correctly. If not, try forcing the input to a manual source mode (see page 64). Check that an incompatible manual source mode has not been applied to the input. If so, try setting the input to ‘auto’ (see page 64). Check that the Encoder is not in ‘Standby’ mode (see page 47). Check for loose/incorrect connections or faulty cables between the source and the Encoder. Check that the source itself is actually stable. Check that the source type is supported and has been auto-detected correctly. If not, try forcing the input to a manual source mode (see page 64). Check that an incompatible manual source mode has not been applied to the input. If so, try setting the input to ‘auto’ (see page 64). Try adjusting the clock phase settings (see page 65). Check whether or not the source has Macrovision copy protection and set the Macrovision Defeaft option accordingly (see page 65). Check that the correct color space as been applied to the source (see page 65) Check for loose/incorrect connections or faulty cables between the source and the Encoder. Check that the original source itself is correctly framed. Try adjusting the Blanking settings on the Encoder (see page 65).