Specifications

4 ExtroNews 14.1 January – March 2003
drivers, user manuals, and other product
information. Look for many more additions to
our Web site in the near future.
Inline products have also been integrated
into the Extron Dealer- and Consultant-Only
Web sites. At this moment, you can find
Inline pricing on the Dealer-Only site in
dollars and Euros (the currency you see is
dependent on your user ID and password).
You can now place orders online for Inline
products and view pricing and availability in
the Dealer-Only site. This site is a great
resource for product information, placing
online orders, tracking your orders, viewing
and subscribing to Extron publications,
accessing the Matrix Builder and Projector
Cross Reference tools, B-stock availability,
and signing up for Extron Institute.
Duplication of Extron and Inline
Product
As you know, there are a number of
duplicate products in the Extron and Inline
line-ups. One of our objectives is to make
sure those dealers committed to an Inline
product model will not have the rug pulled
out from under them by forcing them to
switch to Extron product. However, it does
not make sense to have duplicate models at
the same price forever. We have contacted
many of you who are purchasing products
from both lines and found that you concur. If
you have not been contacted and would like
S
ince our announcement in August of the combination of Extron and Inline, the support
staffs from both teams have been working overtime to learn both product lines. I was
talking with our applications engineers recently, and although they were overwhelmed at
first, the similarities of the two product lines have helped them come up to speed quickly.
Now, there is a feeling that all product is Extron product and all support is Extron support.
I would like to give you an update on some past events and what you can expect in the near
future as we continue to work through this process.
Progress Report:
Union of Extron and Inline Going Well
Invoicing and Billing
A major challenge for us was to get the
invoicing and billing for both product lines
into one system. I am pleased to note that as
of November 1st, the Extron software system
was ready to support all Inline product. Billing
for Inline and Extron on the same invoice has
been working well with only a few minor
issues. In the first few days, there were a few
shipping delays due to the relocation of the
Inline manufacturing, shipping, and
inventory systems to the Extron facility.
However, product is moving smoothly now. If
you are experiencing a particular difficulty, or
you have concerns that need my attention,
please contact me personally.
Inline Web Site
On August 16,
the Inline Web
site was fully
linked and
accessible from
the Extron home page. Currently, our Web
development group is transferring all Inline
product to the Extron Web site. We expect
product updates to occur weekly until all
product is posted. In addition to material
provided by Inline, we will add more
information about Inline products to be
consistent with the content found for Extron
product. Available online will be
specifications, catalog pages, application
diagrams, panel drawings, software and
by Andrew Edwards, President of Extron Electronics
ANDREW ONLINE
to let us know your thoughts on a particular
model, please contact us.
Lead Time for Product Line Changes
The consensus from all our dealers and
consultants is that any product changes
should be given careful consideration and
only be made with plenty of advance notice.
Lead time is needed for you to notify your
customers, such as federal government
agencies on contract. With enough time, an
authorization for change can be processed
whether it is for an Extron or Inline product.
We certainly hope you will continue with an
Extron product if an Inline product is
discontinued. Eventually, all Inline products
will be silkscreened with the Extron logo and
the Inline model number for identification.
120-Day Notification
Many of you requested a notification of at
least 90 days when we discontinue product.
Let me assure you that we will give
you a minimum of 120 days
notice of any affected
product as we
combine the
product lines.
InfoComm 2003 Targeted for
Line Changes
Although there will be a few models
announced for change or discontinuation
early in the year, most changes will take