User Guide Manual
SMX System MultiMatrix Switcher • Operation 32
RESET
RESET
RESET
RESET
Release, then immediately
press and release again. Reset 
LED ashes in conrmation.
Modes 3, 4, and 5
Press and hold 
the Reset button.
Mode 1
Reset LED ashes once, 
twice, or three times.
Press and hold for
3, 6, or 9 seconds.
Apply Power
1
2
RESET
Release the Reset button.
Figure 28.  Resetting the SMX
ATTENTION:  Review the reset modes carefully. Using the wrong reset mode may result 
in unintended loss of flash memory programming, port reassignment, or processor 
reboot.
NOTE:  The reset modes listed in the table below close all open IP and Telnet 
connections and all sockets. Each mode is a separate function, not a continuation from 
mode 1 to mode 5.
SMX Series MultiMatrix Switcher Reset Mode Summary
Mode and Activation Result Purpose/Notes
Use Factory 
Firmware
1.  Hold down the recessed Reset button while 
applying power to the SMX.
NOTE:  After a mode 1 reset is performed, 
update the SMX firmware to the latest 
version. Do not operate the firmware 
version that results from this mode reset. 
If you want to use the factory default 
firmware, upload that version again (see 
page 83 or page 96 for details on 
uploading firmware).
The SMX reverts to the factory default 
firmware. Event scripting does not start if the 
SMX is powered on in this mode. All user files and 
settings (drivers, adjustments, IP settings, and so 
on) are maintained.
NOTE:  If you do not want to update firmware, 
or if you performed a mode 1 reset by mistake, 
cycle power to the SMX to return to the 
firmware version that was running prior to the 
mode 1 reset. Use the 0Q 
SIS command 
on page 45 to confirm that the factory default 
firmware is no longer running (look for asterisks 
following the version number).
This mode reverts to the 
factory default firmware 
version if incompatibility 
issues arise with user-
loaded firmware.
NOTE:  User-defined  
web pages may 
not work correctly 
if using an earlier 
firmware version.
Run/Stop 
Events
3.  Hold down the Reset button for about 
3 seconds until the Power LED flashes 
once, then release and press Reset 
momentarily (less than 1 second).
This mode turns events on or off.
NOTE:  Nothing happens if the momentary 
press does not occur within 1 second.
This mode is useful for 
troubleshooting.
Reset All 
IP Settings
4.  Hold down the reset button for about 
6 seconds until the Power LED flashes 
twice (once at 3 seconds and again at 6 
seconds). Then release and press Reset 
momentarily (for less than 1 second).
NOTE:  Nothing happens if the momentary 
press does not occur within 1 second.
This Mode:
• Enables ARP capability.
• Sets the IP address back to factory default 
(192.168.254.254).
• Sets the subnet back to factory default.
• Sets the default gateway address to factory 
default.
• Sets port mapping back to factory default.
• Turns DHCP off.
• Turns events off.
This mode enables 
you to set IP address 
information using ARP 
and the MAC address.
Reset to 
Factory Defaults
5.  Hold down the Reset button for about 
9 seconds until the Power LED flashes 
three times (once at 3 seconds, again at 
6 seconds, and then at 9 seconds). Then 
release and press Reset momentarily (for 
less than 1 second) within 1 second.
This mode performs a complete reset to 
factory defaults (except the firmware).
• Does everything mode 4 does.
• Removes button or touchpanel configurations.
• Resets all IP options.
• Removes scheduling settings.
• Removes all files from the SMX.
This mode is useful if 
you want to start over 
with configuration and 
uploading, and also to 
replace events.










