Specifications

Remote Technical Support
Technicians can troubleshoot systems remotely
because Free GlobalViewer provides real-time
status of connected devices. Information such as
connection status, power state, or current input
selection is displayed in a central location. For
many connected devices, technicians can toggle
power On/Off, switch sources, control volume
and more, without leaving their office. Many
common problems can be resolved without a trip
to where the equipment is located.
Key Benefi ts:
•Remotedevicecontrolandaccesstodevicestatus
enables remote troubleshooting
•Usersreceiveaquickerresponseandfasterproblem
resolution
•Centralizedtechnicalsupportenablesbetterresponse
with fewer support staff
MLC 226 IP
Proactive Maintenance
Free GlobalViewer can store information about
connected devices such as serial numbers,
owner identification, maintenance history, usage
data, and installed firmware versions. This
centralized data can be used to reduce costs and
guide future purchasing decisions. For instance,
a projector can be polled routinely to track lamp
usage and total life time. When lamp usage
reaches a predetermined number of hours, the
IP Link enabled device can send a notification
via e-mail.
Key Benefi ts:
•Maintenanceandusagedatacanbeusedtoguide
purchasing decisions
•Servicetimescanbeproactivelyscheduledforoptimum
use of resources
•Improvedequipmentmaintenanceresultsinincreased
system uptime
Event Scheduling
Free GlobalViewer uses the real-time clock and
calendar in IP Link-enabled devices to maximum
value. User-defined tasks are easy to configure
and schedule with Free GlobalViewer and don’t
require high-level programming skills. For
instance, an administrator may want to turn off
all projectors every Friday at close of business.
The administrator can schedule the system to
turn off all projectors at a specified time, and
raise all projection screens that were left down.
Key Benefi ts:
•Presentationroomscanbeautomaticallypreparedforuse
prior to the scheduled start time of classes or meetings
•Devicescanbepoweredoffautomatically,reducinglamp
and power usage
•Devicescanbeconfiguredtorespondonscheduleorto
predefi ned trigger events
Theft Alerts
Extron IP Link enabled devices like the
MLC 226 IP are always on and routinely poll
their attached devices for status information. If
any serially controlled device such as a projector
or document camera is physically disconnected
from the network, the MLC 226 IP monitoring its
status will know immediately. In such an event,
Free GlobalViewer can be configured to send
an e-mail message notifying security personnel
of the possible theft. For immediate response,
e-mails can be sent to multiple addresses,
including cell phones and wireless PDAs.
Key Benefi ts:
•Monitoringisautomatic;24hoursaday,7daysaweek
•E-mailalertscanbesenttomultiplee-mailaddresses
simultaneously
•Reductioninlossesfromtheftandvandalismsaves
money
Free GlobalViewer Software
GLOBALVIEWER
®
ENTERPRISE
GlobalViewer Enterprise server-based software is the next step up for managing larger A/V
installations. It provides an easy upgrade path for existing users of Free GlobalViewer using
configuration wizards, not programming. Compatible with most Web browsers, GlobalViewer
Enterprise provides enhanced help desk functionality as well as:
Enterprise-Wide Scheduling and Monitoring
With GlobalViewer Enterprise, it’s a snap to configure global schedules and conditional
monitors that are based on location and/or device type. Step-by-step menus simplify the
creation of a broad range of scheduled events and conditional monitors.
Data Logging and Reporting Capabilities
GlobalViewer Enterprise includes a SQL-based data repository for logging device and room
data.Dataisgathered24/7andtime-stampedforuseinpreparingvaluablemanagement
reports covering network connections, device usage, and A/V equipment inventory.
Multiple User Roles and Permissions
Controlling access for multiple users is made simple through the creation of customized
user roles.
Third-Party Scheduling System Integration
GlobalViewer Enterprise supports seamless integration with Microsoft Outlook
®
via Microsoft
Exchange
®
Server or several of the other popular campus scheduling applications, allowing
instant access to room availability and the power to schedule meetings, enhance room
usage reports, and even override scheduled display shut-offs automatically.