Upgrade Guide PRELIMINARY Global Configurator 2.2, MLC 226/104 Configuration Program 3.1.1, and System 5 IP Configuration Program 3.1.1 68-1313-01 Rev.
PRELIMINARY Introduction This installation guide provides step by step instructions on how to • Upgrade to Global Configurator 2.2 • Upgrade from GC 2.0.x • Upgrade from GC 2.1.x • Upgrade to MediaLink 226/104 or System 5 IP Configuration Software 3.1.1 • Upgrade the System 5 IP with patch firmware (This includes information on how to retain IP settings after upgrading from version 1.0x to 2.00.
Upgrade Guide, cont’d N If a firmware update is needed, execute the EscZY reset command after the firmware is updated. See the firmware’s release notes for instructions. c The minimum firmware version for the System 5 IP products Global Configurator 2.2 requires the following minimum firmware version. Any IP Link device with an earlier version requires a firmware upgrade. This firmware can be obtained from the Extron Web site (http://www.extron.com/firmware).
Upgrading from GC 2.1.x Use any of the following three methods to upgrade from GC 2.1.x: • Open the original GC2 project file (.gc2). • Import the project from an IP Link device on a network. N Importing from devices online requires that all IP Link devices in the project be online. • Import the project from a compressed GC2 project file (.gcc) from a disk. Opening the original GC2 project file Step 1: Open the GC project file. 1. Open the Global Configurator file by choosing Open...
Upgrade Guide, cont’d Importing the GC2 project from a disk or network Step 1: Choose the Import Project Config... option. 1. From the Global Configurator software, choose Import Project Config... from the File menu. The default Import Project Configuration dialog appears (as shown below), suggesting that you rebuild all IP Link devices. This occurs regardless of where the GC2 project is imported from. PRELIMINARY PRELIMINARY 2. Click OK. Importing from a GV Host 1.
Importing from a disk 1. Choose the Disk radio button. 3. Click OK. PRELIMINARY Browse to a compressed GC2 project file (.gcc) previously exported from a disk, as shown on the following page. PRELIMINARY 2. Step 2: Rebuild all configurations. 1. Before rebuilding, name and save the project by selecting the Save Project As... option from the File menu. 2. From the Build menu, choose Build All Configurations. The Upload Manager appears when the build is complete. 3.
Upgrade Guide, cont’d Troubleshooting There are several issues that may impede a successful upload. Please take note of the following potential problems. Missing serial and/or IR drivers PRELIMINARY PRELIMINARY If an IR or serial driver used in your GC project file cannot be found on your PC, the following dialog box appears. To obtain the needed drivers, use the Driver Subscription feature or download the drivers from the Extron Web site.
Potential build and upload problems There are several errors that can occur during the build process. The following are common error messages that may appear in the Upload Manager. Problem: Insufficient firmware Solution: Obtain the minimum required firmware version and upgrade those devices that indicated errors during the build. N Use IP Link File Manager 1.1.3, available from the Extron Web site.
Upgrade Guide, cont’d Upgrading to configuration software 3.1.1 After updating the configuration software on your PC to version 3.1.1, you must rebuild and upload the MLC or System 5 IP configuration. Simply restoring a previously saved configuration cannot fix inherent problems in version 3.1 of the configuration software. Step 1: Connect with the device. PRELIMINARY PRELIMINARY Open the configuration software and connect to the MLC or System 5 IP device via RS-232 or IP (shown below).
Step 3: Rebuild and upload the configuration. To complete the upgrade process, you must rebuild the configuration and upload it to the device. Copies of the configuration files are stored on the MLC/ System 5 IP, so they are not required to reside on your local PC. The configuration software pulls the configuration from the unit when the application is started. 1. To rebuild and upload the configuration, select Rebuild & Apply Configuration from the Tools menu, as shown below.
Upgrade Guide, cont’d The patch (applicable to firmware versions prior to 2.00) loads into a standardized location on your computer using a Windows installer application. The specific file name for this patch is 503512V100.s19. The following files are loaded onto your computer: • 503512V100.S19 • System_5_IP_FW_Patch_Instruction_01.pdf • Patch_Web_Loader_Sys5IP.html • System_5_IP_19_1335_50_V2_00.S19 • System_5_IP_FW_Revision_History_04.
Step 2: Run the Patch Web Loader. The Patch Web Loader should appear listed under the file selection area. 2. Double-click the file. A browser window opens. 3. Browse to the directory specified during setup and select the patch file. The default location is C:\Program Files\Extron\Firmware\System_5_IP\04. 4. Select the patch file 503512V100.S19, then click Upload to initiate the process. The unit automatically resets once the upload process completes.
Upgrade Guide, cont’d Step 3: Upgrade the firmware. PRELIMINARY PRELIMINARY It is now safe to load firmware version 2.00. 1. Browse to the directory specified during setup. The default location is C:\Program Files\Extron\Firmware\System_5_IP\04. 2. Select the firmware file System_5_IP_19_1335_50_V2_00.S19, then click Upload to initiate the process. The unit automatically resets once the upload process is complete.
After the firmware is loaded successfully, the current firmware version displays as 2.00. 4. Close the browser or repeat the above to upgrade additional System 5 IP switchers. Instructions for upgrading without Patch Web Loader If you are an administrator or are familiar with loading firmware, use the following instructions to upgrade without using the Patch Web Loader software. Step 1: Verify the product candidacy. The included patch file is designed to work with factory installed firmware versions 1.
Upgrade Guide, cont’d PRELIMINARY PRELIMINARY Step 2: Apply the Patch. 1. Using Internet Explorer, browse to the System 5 IP internal Web page by entering http://x.x.x.x/nortxe_index.html, where x.x.x.x is the IP address used in step 1. 2. Select the Configuration tab and then select Firmware Upgrade from the left side menu as shown below. 3. Browse to the directory specified during setup. The default location is C:\Program Files\Extron\Firmware\System_5_IP\Patch. 4.
Step 4: Verify the update. On the Web page, click the Status tab and confirm that the version is 2.00. 2. Close the browser, or repeat steps 1 through 4 to update additional System 5 IP switchers. Global Configurator, Windows-based Control Programs 15 PRELIMINARY N It may take time for the firmware to load and initialize, so the Web page may not return right away. This does not indicate a problem; wait 30-45 seconds and click the Status tab again. PRELIMINARY 1.
