User Manual

58 Troubleshooting
Problem Solution
Wireless devices
disconnect in a
specific location
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
 Verify that there is no additional cause of interference (e.g., an
additional WLAN network in the same proximity using the same
frequencies as the Extricom WLAN, or that there are no cordless
phones using the same frequencies, or microwave oven
interference).


 Add an additional AP to cover the area. Plug another AP into the
switch, or relocate an existing Access Point.
Cannot access the
switch’s Web
configuration GUI


 Verify that the workstation on which the Web browser is running is
connected to the same LAN as the switch.


 Verify that the URL entered for the switch begins with https.