Summit® WM Maintenance Guide Software Version 5.3 Extreme Networks, Inc. 3585 Monroe Street Santa Clara, California 95051 (888) 257-3000 (408) 579-2800 http://www.extremenetworks.
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Table of Contents About this Guide.............................................................................................................................. 7 Who should use this guide ...........................................................................................................7 What is in this guide ...................................................................................................................7 Formatting conventions.....................................................
Table of Contents Working with a CF card..............................................................................................................55 Mounting a CF card .............................................................................................................56 Unmounting a CF card.........................................................................................................57 Upgrading the two Controllers operating in session availability mode ...............................
Table of Contents ELA Management Station events.........................................................................................103 Enabling SNMP ......................................................................................................................103 MIB support .....................................................................................................................104 Enabling SNMP on the Summit WM Controller..............................................................
Table of Contents 6 Summit WM Maintenance Guide, Software Version 5.
About this Guide The purpose of this guide is to assist you in performing the maintenance of the following hardware and software components of the Extreme Networks® Summit® WM Wireless LAN (WLAN) Solution: Hardware ● Summit WM Controller ● Altitude™ Access Point (AP) Software ● Summit WM Software Who should use this guide This guide is intended for personnel, who are responsible for maintaining the Summit WM WLAN Solution.
About this Guide ● Chapter 9, “Recovering the Summit WM Controller’s lost password”— Describes how to recover the Summit WM Controller’s lost login password via the Rescue mode. ● Chapter 10, “Maintaining the Summit WM Controller”— Describes how to maintain various platforms. ● Chapter 11, “Performing Altitude AP software maintenance”— Describes how to perform Altitude AP software maintenance.
1 Backing up the existing image This chapter describes how to back up the existing software image on various controllers before starting the upgrade process. The topics in this chapter are organized as follows: ● Backing up the existing V4R1 GP7 image ● Backing up the existing V5R1/V5R3 image ● Backing up the existing V4R2 image on the Summit WM20 Controller Backing up the existing V4R1 GP7 image This section describes how to back up the existing V4R1 GP7 image before starting the upgrade process.
Backing up the existing image NOTE To enter the Rescue mode, you must connect to the serial port. You can not enter the Rescue mode by connecting to the ESA ports, or management/ETH0 port. b Reboot the Summit WM Controller. The following menu appears during the reboot process. ---------------------------------------------------------------0: Main Mode 1: Rescue Mode ---------------------------------------------------------------- c Press 1 to enter the Rescue mode.
NOTE The base directory is the home directory of the user ftpadmin. To use a directory from the root of the FTP server you must add an extra /:, such as: ftp://ftpadmin:passwd@192.168.3.10:21///home/user/backup.tgz NOTE You must have the write permission for the FTP Server and the specified FTP directory. 4 Check Network settings. To check the Network settings: a In the Rescue mode, press 4.
Backing up the existing image NOTE Any FTP parameter can be changed from this menu by entering the corresponding parameter number and then entering the new value for the parameter. NOTE The file name must end with .tgz extension. c Enter 7 to return to the main menu. 6 Create a backup image. To create a backup image: a In the Rescue menu, press 6. Your choice> 6 NOTE You must ensure that the Interface and FTP settings are entered correctly. The following are the examples of the string. IP: 192.168.1.
To back up the existing V4R1 GP7 image on the Summit WM100/1000 Controller: 1 Enter the Rescue mode. To enter the Rescue mode: a Use the serial port of the WM100/1000 Controller to connect to the console. NOTE To enter the Rescue mode, you must connect to the serial port of the controller. You can not enter the Rescue mode by connecting to the ESA ports, or management/ETH0 port. b Reboot the Summit WM Controller. The following menu appears during the reboot process.
Backing up the existing image NOTE The above process may take several minutes. You must not reboot the system. After the filesystem check is completed, the main rescue menu is displayed. Rescue AC Start-up Menu. Use with extreme caution.
■ IP address ■ Directory path and the file name. The following is the example of the string. ftp://ftpadmin:passwd@192.168.3.10:21//builds/ac/mainBackup/backup.tgz NOTE You must have the write permission for the FTP Server, and the specified FTP directory on the FTP Server. NOTE The base directory is the home directory of the user ftpadmin. To use a directory from the root of the FTP server you must add an extra /:, such as: ftp://ftpadmin:passwd@192.168.3.10:21///home/user/backup.
Backing up the existing image NOTE If the Network Interface is not configured properly, the following screen is displayed. PING 192.168.3.10 (192.168.3.10) from 192.168.1.210 : 56(84) bytes of data. ping: sendmsg: Interrupted system call --- 192.168.3.10 ping statistics --9 packets transmitted, 0 received, 100% loss, time 9038ms << Press any key to return to previous menu. >> 5 To return to the main menu, press 7. The following screen is displayed. Your choice: 7 Going back to the MAIN menu...
a In the FTP menu, press 8. The following screen is displayed. Your choice: 8 Current Settings: ----------------ftp ip address: 192.168.10.10 port: 21 user name: tester password: 123456 ftp directory: "backup_dir/" ftp file: "gss-V4R0.0.50-rescue-user.
Backing up the existing image Backing up the existing V5R1/V5R3 image This section describes you how to backup the existing V5R1/V5R3 image via the low-level menu commands. NOTE The Summit WM Controller's Graphical User Interface (GUI) provides you the option of automatically backing up the existing image prior to performing a system upgrade (Main Menu>Summit WM Controller>Software Maintenance>SWM Software). You can use this option to backup the existing image instead of the following instructions.
NOTE You must use the serial connection to the Summit WM20 Controller to back up the V4R2 image. NOTE The procedure starts with a reboot. To back up the existing V4R2 image on the Summit WM20 Controller: 1 Enter the Rescue mode. To enter the Rescue mode: a Use the serial port of the Summit WM20 Controller to connect to the console. NOTE To enter the Rescue mode, you must connect to the serial port. You can not enter the Rescue mode by connecting to the ESA ports, or management/ETH0 port.
Backing up the existing image 5) Network Interface Menu 6) Manually run File System Check Utility (fsck) 9) Reboot WARNING! - Forcing system recovery will erase all files, and reinstall the image installed at the factory. Reboot will restart the system back into Normal mode. If you have any questions about these options, please contact Support. Your choice> 2 Create a backup image. To create a backup image: a In the Rescue mode, press 2. Your choice: Warning: All image.
NOTE You can use the Network Interface menu options from 3 to 5 (IP, Netmask, and default gateway) one at a time. 4 Press Enter. The following screen is displayed. ip is 192.168.1.210 netmask is 255.255.255.0 Configuring interface … Setting up network interface … Done! << Press any key to return to previous menu. >> 5 Test the interface. To test the interface: a Enter 6 in the Network Interface menu. PING 192.168.3.10 (192.168.3.10) from 192.168.1.210 : 56(84) bytes of data. 64 bytes from 192.168.3.
Backing up the existing image 10) Download Image from FTP server 11) Upload Image onto the FTP server 12) Return to the main menu Your choice: NOTE When uploading the backup image, the file name corresponds to the image that is being uploaded (filenames can be displayed by entering 9 in the FTP menu). When downloading a backup image, the filename corresponds to a file that is being downloaded from the FTP server.
NOTE The minimum backup image size is around 250 MB. 12 Confirm whether the image is backed up. To confirm whether the image is backed up: a In the FTP menu, press 9. The following screen is displayed: Your choice: 9 {new screen comes up} Currently stored backup images: -------------------------------1) Default Image: gps-V4R2-rescue.tgz 2) User Image: gss-V4R2-rescue-user.tgz Press any key to return to previous menu Summit WM Maintenance Guide, Software Version 5.
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2 Upgrading the Summit WM Software to V5R3 release This chapter describes how to upgrade the Summit WM Software from various past releases to V5R3 release on various platforms.
Upgrading the Summit WM Software to V5R3 release Table 1: Upgrade Matrix (Continued) Platform From GUI CLI WM200/ 2000 V4R1 GP7 (or higher GP) “Upgrading the Summit WM Software via GUI” on page 26 “Upgrading the Summit WM Software via the CLI” on page 28 V5R1 “Upgrading the Summit WM Software via GUI” on page 26 “Upgrading the Summit WM Software via the CLI” on page 28 V5R3 (to V5R3 GPx) “Upgrading the software from V5R3 to V5R3 GPx on the Summit WM20/ 200/2000 Controller via the GUI” on page 3
Figure 1 depicts the graphical representation of the sequential steps for upgrading the software to V5R3 release via the Summit WM Controller’s GUI. Figure 1: Graphical representation of sequential steps for upgrading the software from the past releases to V5R3 via the Summit WM GUI NOTE The first step to upgrade the software to V5R3 is to backup the image of the existing software release. For more information, see Chapter 1, “Backing up the existing image.
Upgrading the Summit WM Software to V5R3 release To upgrade the software to V5R3 release via the Summit WM Controller’s GUI: 1 From the main menu, click Summit WM Controller. The Summit WM Controller screen is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. 3 Select all existing RPM/TAR files, and then click Delete Selected. 4 Click on the Backup tab. 5 Select the backup files and then click Delete.
NOTE If you are upgrading from V5R1 to V5R3 on the Summit WM100/1000/200/2000 Controller, skip Step 3 and 4. 3 Check the existing OS upgrade files by running the show osupgrade command. 4 Remove any existing OS Image files by running the no osupgrade command. 5 Check the existing RMP files by running the show upgrade command. 6 Remove any existing RPM files by running the no upgrade command.
Upgrading the Summit WM Software to V5R3 release 12 Upgrade the software by running upgrade command. Type Yes to the Do you wish to continue? prompt. The controller reboots after the successful installation of the software components contained in the tar file. SWM.extreme.com# upgrade os AC-MV-gxs-V5R3-1.tar 13 Apply the V5 license by running the copy key command. To apply the V5 license: a Run the copy key command on the CLI.
The following image is the graphical representation of the sequential steps for migrating the configuration from a platform, running the V4R1 GP7 release, to another, running the V5R3 release. Figure 2: Graphical representation of the sequential steps for migrating the configuration To migrate the platform configuration: 1 Log on the Controller from which you want to migrate the configuration. 2 Export the controller configuration to a file by running the following CLI command.
Upgrading the Summit WM Software to V5R3 release 6 Login on the WM100/1000/20/200/2000 Controller, running the V5R3 release. 7 Retrieve the configuration file from the external FTP server by running the copy restore command. NOTE The string in the following example depicts the WM200/2000 Controller. SWM.wm200/2000.Extreme# copy restore Please input password: 8 Type the password.
Table 3: Availability pair (Continued) Controller 1 Controller 2 WM20 WM1000 NOTE The two Summit WM Controllers in “Availability” pair must be running the same version of the software. For the ease of understanding, this section is explained with the help of the following hypothetical scenario: ● The upgrade is to be carried out on the two controllers – WM-1 and WM-2. ● Both the controllers are operating in “Availability” mode. ● Both are running V4R1 release. ● Each controller has two APs.
Upgrading the Summit WM Software to V5R3 release Upgrade WM-1 from V4.1 GPx to V4R1 GP7 Use the standard procedures – the GUI or the CLI commands – to carry out the upgrade. When you upgrade the WM-1 from V4.1 GPx to V4R1 GP7, it will reboot. Consequently, the ‘Availability’ feature automatically moves both AP-1 and AP-2 from WM-1 to WM-2. All clients registered with these two APs get disconnected.
Upgrade WM-1 from V4R1 GP7 to V5R3 If the WM-1 controller is a WM100/1000 and requires to be replaced by a WM200/2000 controller, you must follow the procedure described in “Migrating the platform configuration” on page 30. If the WM-1 controller is a WM200/2000 platform, use the standard procedures – the GUI or the CLI – to carry out the upgrade. When you upgrade the WM-1 controller, it will reboot. Consequently, the “Availability” feature moves all the four APs from WM-1 to WM-2.
Upgrading the Summit WM Software to V5R3 release 4 Install the V4.0 OS Upgrade (AC-RH-4_0_14.tar). ● AC-RH-4_0_14.tar is the WM100/1000 version. ● AC-MV-4_1_38.tar is the WM200/2000 version. ● For WM200/2000 this AC-MV-4_1_38 version is required to install V5R3. 5 Install V4R1 release. NOTE You must use the latest GP. Upgrading from V1R0 GP5 or higher to V5R3 release To upgrade from V1R0 GP5 or higher to V5R3: 1 Install the V1.1 OS upgrade (AC-3_1_7). 2 Install V1R1 GP15.
2 Install V4.0 OS upgrade (AC-RH-4_0_14.tar). ● AC-RH-4_0_14.tar is the WM100/1000 version. ● AC-MV-4_1_38.tar is the WM200/2000 version. ● For WM200/2000 this AC-MV-4_1_38 version is required to install V5R3. 3 Install V4R1 release. NOTE You must use the latest GP. 4 Install V5R3 release. Summit WM Maintenance Guide, Software Version 5.
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3 Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) This chapter describes how to upgrade the Summit WM Controllers from V5R3 to V5R3 GP release.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) To perform a local upgrade of Summit WM Controller software: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. 3 Select Local, and then click the image file you want to upgrade to from the Select upgrade list.
CAUTION You should always backup your current system during the upgrade process. Having a backup image of your system provides you the option of restoring your system to its previous configuration, if needed. 6 Do one of the following: ● To schedule a backup, select the Schedule upgrade for option. a Use the Month, Day, Hour, and Minute drop-down lists to schedule the upgrade. b Click Schedule upgrade. c Review the upgrade settings in the dialog box that is displayed.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) 3 Select Remote. The ftp server boxes are displayed. 4 Type the following: ● FTP Server – The IP address of the FTP server to retrieve the image file from. ● User ID – The user ID used to log in to the FTP server. ● Password – The corresponding password for the user ID. ● Confirm – The corresponding password for the user ID, to confirm it was typed correctly.
CAUTION You should always backup your current system during the upgrade process. Having a backup image of your system provides you the option of restoring your system to its previous configuration, if needed. 7 Do one of the following: ● To schedule a backup, select the Schedule upgrade for option. a Use the Month, Day, Hour, and Minute drop-down lists to schedule the upgrade. b Click Schedule upgrade. c Review the upgrade settings in the dialog box that is displayed.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) To perform a remote upgrade of Summit WM Controller software using a downloaded image file: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. 3 Select Remote, and then type the following: ● FTP Server – The IP address of the FTP server to retrieve the image file from.
■ User ID – The user ID used to log in to the FTP server. ■ Password – The corresponding password for the user ID. ■ Confirm – The corresponding password for the user ID, to confirm it was typed correctly. ■ Directory – The directory on the server in which the image file is to be stored. ■ Filename – The name of the image file. The filename must end with the .tgz extension. 7 If applicable, clear the Backup system image to option if you do not want to save a backup image of your current system.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) Deleting a software image You can delete a software image if it is no longer needed on your system. To delete a software upgrade: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. 3 In the Select upgrade list, click the software upgrade you want to delete. 4 Click Delete selected.
To perform an upgrade of Summit WM Controller software: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance. The SWM Software tab is displayed. 3 If the image file is already located on your Summit WM Controller, skip this step and continue with Step 4. If the image file (.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) ■ Password – The corresponding password for the user ID. ■ Confirm – The corresponding password for the user ID, to confirm it was typed correctly. ■ Directory – The directory on the server in which the image file is to be stored. ■ Filename – The name of the image file. 6 If applicable, clear the Backup system image to option if you do not want to save a backup image of your current system.
Working with a portable and text editable backup When a Summit WM Controller database backup is processed, a .zip file is created. The contents of the .zip file will vary depending on what type of database backup you process. If you process a configuration information backup, one of the files included in the .zip file is a .cli file. When the .zip file is stored on an ftp server, the .zip file contents can be extracted and the .cli file can be edited. This editable .
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) 3 Click the Backup tab. The Available Backups list displays items that have already been backed up and are available. 4 In the Backup section, click an item from the Select what to backup drop-down list. 5 To launch the backup of the selected items, click Backup Now. The Software Maintenance window is displayed, providing the status and results of the backup.
Scheduling a backup When you schedule a backup, you can either chose to save the backup to an FTP server or have the scheduled backup saved on your system. NOTE If you do not specify an FTP server in the Schedule Backups window when you define the backup schedule, the backup is added to the Available Backups list on the Backup tab. To schedule a backup: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) ■ User ID – The user ID used to log in to the FTP server. ■ Password – The corresponding password for the user ID. ■ Confirm – The corresponding password for the user ID to confirm it was typed correctly. ■ Directory – The directory on the server where the image file will be stored. 8 To save your changes, click Save. Deleting a backup You can delete a backup if it is no longer needed on your system.
3 Click the Restore tab. The Available Backups list displays items that have already been backed up and are available. 4 In the Restore section, click the backup configuration you want to restore from the Select a backup to restore drop-down list. NOTE If the backup you want to install is a Summit WM Controller configuration, click the .cli backup file in the list. 5 To restore the backup configuration, click Restore Now.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) ● Directory – The directory on the server in which the backup file that is to be retrieved is stored. ● Filename – The name of the image file to retrieve. 5 Click Download. The backup is downloaded and added to the Available Backups list. To delete a backup available for restore: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Software Maintenance.
● For Summit WM Controller images change to: /var/controller/upgrade ● For OS archives change to: /var/controller/osupgrade 3 Upload the image file using the SFTP client upload feature. 4 To complete a Summit WM Controller upgrade or an AP upgrade go to the appropriate Software Maintenance page.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) Mounting a CF card To mount a CF card: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Flash. The Flash Memory page is displayed. 3 Click Mount, and then click Ok to confirm the CF card mount. Once the mounting process is complete, the flash memory space is displayed and the files contained on the CF card are listed in the Available Files box.
Unmounting a CF card To unmount a CF card: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Flash. The Flash Memory page is displayed. The mounted flash memory space is displayed and the Available Files box displays any files located on the CF card. 3 Click Un-Mount, and then click Ok to confirm the CF card unmount.
Upgrading the Summit WM Controller from V5R3 to V5R3 General Patch (GP) To delete files from a CF card: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 From the left pane, click Flash. The Flash Memory page is displayed. The mounted flash memory space is displayed and the Available Files box displays any files located on the CF card. 3 In the Available Files box, click the file you want to delete, and then click Delete.
4 Restoring the backed-up image This chapter describes how to restore the backed-up image.
Restoring the backed-up image To restore the V4R1 GP7 image from V5R1 on the Summit WM200/2000 Controller: 1 Enter the Rescue mode. To enter the Rescue mode: a Use the serial port of the Summit WM200/2000 Controller to connect to the console. NOTE To enter the Rescue mode, you must connect to the serial port. You can not enter the Rescue mode by connecting to the ESA ports. b Reboot the Summit WM Controller. The following menu appears during the reboot process.
b Type the following string. Provide the specific username for your FTP server (in the following example, the user name ftpadmin is used), password, IP address, directory path, and file name. The following is the example of the string. ftp://ftpadmin:passwd@192.168.3.10:21//builds/ac/mainBackup/backup.tgz 4 Check the Network settings. To check the Network settings: a In the Rescue mode, press 4. The following menu is displayed.
Restoring the backed-up image c Enter 7 to return to the Main menu. 6 Perform a system recovery. To perform a system recovery: a In the Rescue mode, press 1. Your choice> 1 The following menu comes up if the flash card is mounted on the controller: Please select the restore source: 1) Flash 2) FTP NOTE If the flash card is mounted on the controller, skip the following content and go to Step b. The following message comes up if the flash card is not mounted on the controller.
d Enter Y. After the reboot, the system restores the backed-up image with its original configuration. Restoring V5R1 image from V5R3 on the Summit WM200/2000 Controller The procedure for restoring V5R1 on the Summit WM200/2000 Controller is same as described in “Restoring V4R1 GP7 image from V5R3 on the Summit WM200/2000 Controller” on page 59.
Restoring the backed-up image NOTE To enter the Rescue mode, you must connect to the Console serial port. You can not enter the Rescue mode using the ESA ports. a Use the serial port of the Summit WM200/2000 Controller to connect to the console. NOTE To enter the Rescue mode, you must connect to the serial port. You can not enter the Rescue mode by connecting to the ESA ports. b Reboot the Summit WM Controller. The following menu appears during the reboot process.
NOTE The above process may take several minutes. You must not reboot the system. After the filesystem check is completed, the main rescue menu is displayed. Rescue AC Start-up Menu. Use with extreme caution.
Restoring the backed-up image You can restore the image from the FTP server by either of the following two methods: ● First download the image from the FTP server and then restore it. For more information, see “Downloading the image from the FTP server and then restoring it” on page 66. ● Restore the image directly from the FTP server without downloading it. For more information, “Restoring the image directly from the FTP server without downloading it” on page 67.
NOTE Download times are usually much faster than upload times. 2 Follow Steps 1 to 4 of “Restoring V4R1 GP7 image from V5R3 on the Summit WM100/1000 Controller” on page 63 Restoring the image directly from the FTP server without downloading it To restore the image directly from the FTP server without downloading it: 1 Return to the main menu. Rescue AC Start-up Menu. Use with extreme caution.
Restoring the backed-up image 3 Press any key to return to the main menu 4 Enter 4 in the Main menu to configure the FTP settings. The following menu is displayed.
Restoring V4R2 image from V5R3 on the Summit WM20 Controller The following section describes how to restore V4R2 GP1 with its original configuration from V5R3 on the Summit WM20 Controller. NOTE The section is written with an assumption that V4R2 was backed-up as described in “Backing up the existing V4R2 image on the Summit WM20 Controller” on page 18. If you do not have a backup image, you should contact the Extreme Networks Customer Support to get the factory default software.
Restoring the backed-up image 4 Enter 5. The following menu is displayed. 1) 2) 3) 4) 5) 6) 7) Display Current Rescue Interface Info Enter Interface Information Change ip address Change ip mask Change default gateway Test interface by ICMP (ping) Return to the main menu 5 Configure the Network Interface.
9) Reboot WARNING! - Forcing system recovery will erase all files, and reinstall the image installed at the factory. Reboot will restart the system back into Normal mode. If you have any questions about these options, please contact Support. Your choice> 10 Enter 7. The following message is displayed. Your choice: 7 Make sure correct information is entered for Interface and FTP settings. IP: 192.168.4.191 netmask 255.255.255.0 gateway: FTP Settings: IP 192.168.4.
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5 Using the Console Port This chapter describes how to use the console ports in the following models of the Summit WM Controllers: ● Summit WM200/2000 Controller ● Summit WM20 Controller ● Summit WM100/1000 Controller Using the Console Port in the Summit WM200/2000 Controller In order to get into the Rescue mode in the Summit WM200/2000 Controller, you must connect your laptop to controller’s Console Port via the Null Modem DB9 F- F (Female to Female) Cable.
Using the Console Port Figure 5: Connection between the Summit WM Controller and laptop with USB Port USB Port USB 2.0 To RS232 Serial Adapter Using a terminal program of choice (for example, Hyperterm) establish a connection between the Summit WM200/2000 Controller and the laptop, using the corresponding COM port.
3 With a normal USB (male A/B) cable, connect the B end to the Summit WM20 Controller and the A end to the laptop. The driver recognizes the connection and installs a serial device (Com #). To determine the actual number assigned to the device, navigate to Control Panel > System > Hardware > Device Manager > Ports (COM & LPT). 4 Using a terminal program of choice (for example, Hyperterm) establish a connection to the Summit WM20 Controller using the corresponding COM device.
Using the Console Port If you want to change the default destination (C:\Silabs\MU), you can do so by clicking on the Browse button and navigating to the destination, where you want to save the driver. d Click Next. The Ready to Install the program window opens. e Click Install. The wizard copies the driver to your hard drive, and the Finish window opens. f Select Launch the CP210x VCP Driver Installer checkbox, and then click Finish. The Driver Installer opens. g Click Install.
h Click Yes. The system reboots and the driver is installed. 5 Connect your laptop to the Summit WM20 Controller via USB A/B Device Cable as shown in Figure 6. 6 Determine the actual Communications Port # assigned to the device. To determine the actual Communications Port # assigned to the device: a On the Start menu, point to Control Panel, point to System, point to Hardware, point to Device Manager, and then click Ports (Comm &LPT). b Check the Communications Port number assigned to the device.
Using the Console Port The Summit WM20 Controller is ready to be booted into the Rescue mode. The following illustration shows the cable connection between a laptop and the Summit WM20 Controller.
6 Performing system maintenance You can perform various system maintenance tasks, including: ● Changing the log level ● Setting a poll interval for checking the status of the Altitude APs (Health Checking) ● Enabling and defining parameters for Syslog event reporting ● Forcing an immediate system shutdown, with or without reboot ● Resetting an Altitude AP to its factory defaults Syslog event reporting uses the syslog protocol to relay event messages to a centralized event server on your enterpri
Performing system maintenance Changing logs levels and enabling Syslog event reporting To change the log levels: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 In the System Log Level section, from the Summit Controller Log Level drop-down list, select the least severe log level for the Controller that you want to receive: Information, Minor, Major, Critical. For example, if you select Minor, you receive all Minor, Major and Critical messages.
3 To enable the poll timer, uncheck the Disable Poll Timer checkbox in the Health Checking section. 4 Click Apply. To enable and define parameters for Syslog: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 In the Syslog section, to enable the Syslog function for up to three syslog servers, select the appropriate checkboxes. 3 For each enabled syslog server, in the IP box, type a valid IP address for the server on the network.
Performing system maintenance NOTE The syslog daemon must be running on both the Summit WM Controller and on the remote syslog server before the logs can be synchronized. If you change the log level on the Summit WM Controller, you must also modify the appropriate setting in the syslog configuration on remote syslog server. Table 4 displays Syslog and Controller, Access Points and Software event log mapping.
Resetting an Altitude AP to its factory default settings The AP boot-up sequence includes a random delay interval, followed by a vulnerable time interval. The LEDs flash in a particular sequence to indicate that the AP is in the vulnerable time interval (2 seconds). For more information, see the Summit WM User Guide.
Performing system maintenance Figure 7: Position of the reset button in the Altitude 350-2 AP AC/DC Power Supply Reset Button Ethernet Port Resetting the Outdoor AP to its factory default settings All models of the Outdoor AP have a reset button. You can set the Outdoor AP to its factory default settings by pressing and holding the reset button for approximately six seconds.
NOTE The reset button is located below the housing cover beside the sockets for the external antennas. To access the reset button, you must remove the housing cover. For more information, see the Outdoor AP Installation Guide. Resetting the Altitude 450/451 (802.11n) AP to its factory default settings You can set the Altitude 802.11n AP to its factory default settings by pressing and holding the reset button for approximately four seconds. Figure 9: Position of the reset button in the Altitude 802.
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7 Logs, traces, audits, and DHCP messages The Summit WM Controller generates four types of messages: ● Logs (including alarms) – Messages that are triggered by events ● Traces – Messages that display activity by component, for system debugging, troubleshooting and internal monitoring of software CAUTION In order for the Debug Info option on the Altitude AP Traces page to return trace messages, this option must be enabled while Altitude AP debug commands are running.
Logs, traces, audits, and DHCP messages ● Critical (alarm) The alarm messages (minor, major or critical log messages) are triggered by activities that meet certain conditions that should be known and dealt with.
Viewing Summit WM Controller logs To view Summit WM Controller logs: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the SWM: Logs tab. The Summit WM Controller log page is displayed and the events are displayed in chronological order: 3 To sort the events by Timestamp, Type, or Component, click the appropriate column heading. 4 To filter the events by severity, Critical, Major, Minor, Info, and All, click the appropriate log severity.
Logs, traces, audits, and DHCP messages Viewing Altitude AP logs To view Altitude AP logs: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the WAP: Logs tab. The Altitude AP log page is displayed and the events are displayed in chronological order: 3 In the Active Altitude AP list, click a Altitude AP to view the log events for that particular Altitude AP. 4 To sort the events by Timestamp or Severity, click the appropriate column heading.
3 To clear the logs, click Clear Log Messages. 4 To confirm the deletion of the Summit WM Controller log messages, click Ok. The Summit WM Controller log messages are deleted. Summit WM Maintenance Guide, Software Version 5.
Logs, traces, audits, and DHCP messages To view login logs: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the Login: Logs tab. The Login: Logs page is displayed and the login events are displayed in chronological order: To refresh the Login Logs page, click Refresh Working with trace messages The trace messages are divided into two groups: 92 ● Summit WM Controller trace ● Altitude AP traces Summit WM Maintenance Guide, Software Version 5.
Viewing Summit WM Controller traces To view Summit WM Controller traces: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the SWM: Traces tab. The Summit WM Controller trace page is displayed and the events are displayed in chronological order: 3 To sort the events by Timestamp or Component, click the appropriate column heading. 4 To refresh the Summit WM Controller trace page, click Refresh. 5 To export the Summit WM Controller trace page, click Export.
Logs, traces, audits, and DHCP messages Viewing Altitude AP traces To view Altitude AP traces: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the WAP: Traces tab. The Altitude AP trace page is displayed. CAUTION In order for the Debug Info option on the Altitude AP Traces page to return trace messages, this option must enabled while Altitude AP debug commands are running. To do so, you need to run a Altitude AP CLI command to turn on a specific Altitude AP debug.
5 To refresh the Summit WM Controller trace page, click Refresh. 6 To export and view the Altitude AP trace page in HTML format, click Export. Viewing Altitude 802.11n AP traces Altitude 802.11n AP traces are combined into a single .tar.gz file and can only be viewed by saving the tar.gz file to a directory on your computer. To view Altitude 802.11n AP traces: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the WAP Traces tab. The Altitude AP trace page is displayed.
Logs, traces, audits, and DHCP messages 4 To refresh the audit page, click Refresh. 5 To export the audit page, click Export. The File Download dialog is displayed. 6 Do one of the following: ● To open the audit file, click Open. ● To save the audit file, click Save, and then navigate to the directory location you want to save the file. ● Click Save. Viewing DHCP messages To view DHCP messages: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed.
Some examples of the upgrade actions that can be displayed are: ● FTP failure during backup system image ● Database reset failure ● Database export failure ● Database import details To view software upgrade messages: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the S/W Upgrade tab. The software upgrade message page is displayed. 3 Do the following: ● To view software upgrade messages, click Detail. ● To view the operating system history, click History.
Logs, traces, audits, and DHCP messages Viewing restore/import messages The Restore/Import tab displays the most recent restore/import results. To view restore/import messages: 1 From the main menu, click Logs & Traces. The Logs & Traces page is displayed. 2 Click the Restore/Import tab. The restore/import message page is displayed. 3 To refresh the restore/import message page, click Refresh. 4 To export the restore/import message page, click Export. The File Download dialog is displayed.
8 Summit WM Controller’s utilities The topics in this chapter are organized as follows: ● Using controller utilities ● Configuring Check Point event logging ● Enabling SNMP Using controller utilities You can use Summit WM Controller utilities to test a connection to the target IP address and record the route through the Internet between your computer and the target IP address.
Summit WM Controller’s utilities The following is an example of trace results. Summit WM Controller TCP dump management Summit WM Controller TCP dump management allows you to capture exception traffic that is sent to the management plane. Exception traffic is defined as traffic that is sent to the management plane from the data/control plane for special handling. For example, exception traffic can include DHCP, OSPF, and TFTP traffic.
NOTE Only the Summit WM200/2000 Controller give you the option of saving the TCP dump file on the CF card. The other platforms do not support the CF card. To capture exception traffic: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 In the left pane, click Utilities. The Summit WM Controller Utilities page is displayed. 3 In the Tcpdump Management Port drop-down list, click the port on which the exception traffic travels that you want to capture.
Summit WM Controller’s utilities Configuring Check Point event logging The Summit WM Controller can forward specified event messages to an ELA server using the OPSEC ELA protocol - Event Logging API (Application Program Interface). On the ELA server, the event messages are tracked and analyzed, so suspicious messages can be forwarded to a firewall application that can take corrective action.
4 Type the following information: ● Check Point Server IP – Specifies the IP address of the ELA Management Station ● ELA Port – Specifies the port to use for ELA. The default port is 18187. ● ELA Log Interval – Specifies the amount of time (in milliseconds) you want the system to wait before attempting to log once there is a connection between Summit WM Controller and the Check Point gateway. The default is 100 milliseconds.
Summit WM Controller’s utilities SNMP sends messages, called protocol data units (PDUs), to different parts of a network. Devices on the network that are SNMP-compliant, called agents, store data about themselves in Management Information Bases (MIBs) and return this data to the SNMP requesters. NOTE In this current release (V5R3), the SNMP protocol does not support the Altitude 802.11n AP since some of the Altitude 802.11n AP properties are not accurately reported.
To enable SNMP Parameters: 1 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 2 In the left pane, click SNMP. The Simple Network Management Protocol page is displayed. 3 Type the following: ● Contact Name – Specifies the name of SNMP administrator. ● Location – Specifies the location of the SNMP administration machine. ● Read Community Name – Specifies the community name for users with read privileges.
Summit WM Controller’s utilities NOTE If you are using any of the following Summit WM Controllers, you must skip Step 4. • Summit WM100 Controller • Summit WM1000 Controller 4 In the Publish AP as interface of controller drop-down list, click whether to enable or disable publishing the Altitude AP and their interfaces as interfaces of the Summit WM Controller. By default this option is enabled.
9 Recovering the Summit WM Controller’s lost password The Summit WM Software enables you to recover the Summit WM Controller via the Rescue mode if you have lost its login password. The Rescue mode provides the following options via its Authentication Service Management Menu to recover the Summit WM Controller: ● Set Login Mode to Local — Use this option if the login authentication mode was set to RADIUSbased authentication, and you want to revert to the local login authentication mode.
Recovering the Summit WM Controller’s lost password 2 Reboot the Summit WM Controller. The following menu appears during the reboot process. 3 Select Rescue AC Start-up and then press Enter. The Rescue menu appears. NOTE Use the ^ and v keys on your keyboard to select the entries in the above menu. Rescue AC Start-up Menu. Use with extreme caution.
5 Type the sequence number of the appropriate option, given in the Authentication Service Management menu. ● Set Login Mode to Local — Type 1 if the login authentication mode was set to RADIUS-based authentication, and you want to revert to the local login authentication mode. ● Reset Accounts and Passwords to Factory Default — Type 2 if you want to reset the login accounts and password to factory defaults. ● Change administrator password — Type 3 if you want to change the administrator’s password.
Recovering the Summit WM Controller’s lost password 3 Select the Rescue Mode, and then press Enter. The Rescue Start-up Menu appears. Rescue Start-up Menu. Use with extreme caution. 1) Force system recovery 2) Configure interface 3) Configure ftp settings 4) Network settings Menu 5) FTP settings Menu 6) Create backup 7) Flash Menu 8) Authentication Service Management Menu 9) Reboot WARNING! - Forcing system recovery will erase all files, and reinstall the backup image.
10 Maintaining the Summit WM Controller This chapter describes how to maintain the important components of the following Summit WM Controllers.
Maintaining the Summit WM Controller including the MF1000, NP4000, and SC1100 cards. For more information, see “Powering off the Summit WM200/ 2000 Controller” on page 120. Data ports cabling specification The Summit WM200/2000 Controller’s data ports have copper connectors. NOTE If your infrastructure does not allow a copper connection, you must get a Gigabit Media Converter to convert the copper connection to a fibre optic connection.
Figure 12: Power supply LEDs Power supply LEDs Power supply LEDs If a power supply is connected, the PWR GOOD (amber) LED is lit. If a power supply is not connected, or if the power supply is connected but is experiencing problems, the FAULT (red) LED is lit. Power FRUs This section describes the power field replaceable units (FRUs) for the Summit WM200/2000 Controller. It also provides procedures for removing, replacing, and verifying each FRU.
Maintaining the Summit WM Controller Figure 13 illustrates the fan model that is used: PAPST 3412 N/2. Figure 13: Fan Tray The fan trays are positioned on the left and right in the Summit WM200/2000 Controller shelf. Each fan features three conductors {12 V, ground (GND), speed signal}. The fan trays are connected to the backplane by a connection cable. Figure 14 illustrates the fan tray covers, as well as the numbering of the fans.
MF1000 Media Flash Card The MF1000 card consists of a 1GB Flash Disk Drive. This card provides the persistent storage for the system. This card should not be unplugged during the live operation of the system. The system should be powered down prior to removal of the card to prevent any loss or corruption of persisted data. Before powering down the system, the system's services should also be halted through the administration interface.
Maintaining the Summit WM Controller NP4000 Network Processor Card The NP4000 card is a full size (6U) Compact PCI (cPCI) form-factor card.
SC1100 Supervisor Card The SC1100 card is a full size (6U) hot swappable Compact PCI (cPCI) form-factor card. Figure 18: SC1100 card The SC1100 card has with the following main components: ● Network processor Unit ● 256MB of RDRAM ● 32MB of QDR SSRAM ● Non-transparent PCI bridge (Intel 21555) to provide 33/66MHz 32/64-bit PCI bus connectivity between NPU PCI interface and cPCI backplane ● 12-port SPI4.
Maintaining the Summit WM Controller Maintaining the ESD wrist strap The ESD wrist strap and cord must operate properly to guard against ESD damage and electrical shocks. The wrist strap and cord assembly has a 1-megohm resistor; if the resistor fails, there is no ESD protection. NOTE Check the wrist strap weekly to ensure proper ESD protection. To test the ESD wrist strap using a DMM: 1 Set the ohmmeter to 2-megohm resistance (see Figure 19).
CAUTION Observe all precautions for electrostatic discharge. WARNING! To avoid electrical shock, never wear the ESD wrist strap while working on the power system or at the back of the cabinet. To perform ESD prevention procedures: 1 Check the ESD wrist strap weekly to ensure proper ESD protection (refer to “Maintaining the ESD wrist strap” on page 118 and Figure 19). 2 Attach the ESD wrist strap to your bare wrist.
Maintaining the Summit WM Controller Powering off the Summit WM200/2000 Controller To power off the Summit WM200/2000 Controller: 1 Login on the Summit WM200/2000 Controller. 2 From the main menu, click Summit WM Controller. The Summit WM Controller page is displayed. 3 Under System Shutdown, select Halt System, and then click Apply Now. The following dialogue box is displayed. 4 Click OK. The software’s operations is halted and you are logged out of the system.
Figure 20: Summit WM200/2000 Controller power switches Power switches WARNING! Do not power off the Summit WM200/2000 Controller by using the power switches only. Instead, carry out the entire procedure as described above. Failure to do so may corrupt the data on the hard disk drive.
Maintaining the Summit WM Controller Summit WM20 Controller LEDs The Summit WM20 Controller has four lights on its front panel. For more information, see the Summit WM User Guide. Maintenance: If a WM20 develops a problem, you should ship it to Extreme Networks. WARNING! Properly shut down the system before shipping the Summit WM20 Controller. The sequential steps to power off the Summit WM20 Controller are similar to powering off the Summit WM200/2000 Controller.
11 Performing Altitude AP software maintenance Periodically, the software used by the Altitude APs is altered for reasons of upgrade or security. The new version of the AP software is installed from the Summit WM Controller. The software for each Altitude AP can be uploaded either immediately, or the next time the Altitude AP connects. Part of the Altitude AP boot sequence is to seek and install its software from the Summit WM Controller.
Performing Altitude AP software maintenance state of an AP image upgrade: which APs to upgrade, when to upgrade, how to upgrade, and to which image the upgrade or downgrade should be done. Administrators decide on the levels of software releases that the equipment should be running. ● Always upgrade WAP to default image (overrides Controlled Upgrade settings) – Selected by default. Allows for the selection of a default revision level (firmware image) for all APs in the domain.
3 Click the Controlled Upgrade tab. NOTE The Controlled Upgrade tab will appear only when the Upgrade Behavior is set to Upgrade when AP connects using settings from Controlled Upgrade on the WAP Software Maintenance tab. 4 In the Select WAP Platform drop-down list, click the type of AP you want to upgrade. 5 In the Select an image to use drop-down list, click the software image you want to use for the upgrade.
Performing Altitude AP software maintenance 126 Summit WM Maintenance Guide, Software Version 5.
Index A E Altitude 802.
Index O outdoor ap to its factory defaults, resetting, 84 P performing system maintenance, 79 performing wireless ap software maintenance, 123 platform configuration, migrating, 30 power frus, 113 R recovering WM100/1000 controller’s lost password, 107 recovering WM20/200/2000 controller’s lost password, 109 resetting outdoor ap to its factory defaults, 84 resetting wireless ap to its factory defaults, 83 restore/import messages, viewing, 98 restoring controller database, 52 restoring V4R1 GP7 image from
Index WM2000 controller, maintaining, 111 working with cf card, 55 working with logs, 87 Summit WM Maintenance Guide, Software Version 5.
Index 130 Summit WM Maintenance Guide, Software Version 5.
