Documentation Reference for VSP Operating System Software

Getting Help
Product purchased from Extreme Networks
If you purchased your product from Extreme Networks, use the following support contact information
to get help.
If you require assistance, contact Extreme Networks using one of the following methods:
•
GTAC (Global Technical Assistance Center) for Immediate Support
- Phone: [phone] (toll-free in U.S. and Canada) or [phone]. For the support
phone number in your country, visit: www.extremenetworks.com/support/contact
- Email:
[e-mail]. To expedite your message, enter the product name
or model number in the subject line.
•
GTAC Knowledge – Get on-demand and tested resolutions from the GTAC Knowledgebase, or
create a help case if you need more guidance.
• The Hub – A forum for Extreme customers to connect with one another, get questions
answered, share ideas and feedback, and get problems solved. This community is monitored
by Extreme Networks employees, but is not intended to replace specific guidance from GTAC.
•
Support Portal – Manage cases, downloads, service contracts, product licensing, and training
and certifications.
Before contacting Extreme Networks for technical support, have the following information ready:
• Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Networks products
• A description of the failure
• A description of any action(s) already taken to resolve the problem
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring
problem)
• Any related RMA (Return Material Authorization) numbers
Product purchased from Avaya
If you purchased your product from Avaya, use the following support contact information to get help.
Go to the Avaya Support website at
http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Getting Help
November 2017 Documentation Reference for VOSS 7