Troubleshooting Guide

software but it does not work. You must download and install the encryption modules separately
from the software releases.
Debug files
Virtual Services Platform 4000 stores debug files in the intflash directory.
The debug file is in a zipped format and contains information to help debug the device, including:
• a memory snapshot
• logs
• traces
Avaya recommends you delete these files to ensure enough space exists in the internal flash on the
CP module. New files do not overwrite old files. You must remove the files; otherwise, the internal
flash may not have enough free space for necessary activities, for example, to store a core dump
file if the switch fails, or you may not have the space to transfer a new release to the internal flash to
upgrade your switch.
Virtual Services Platform 4000 stores a maximum of 32 files for each debug file for each slot,
depending on the file size of each debug file. The internal flash provides 2 GB of storage. A
message appears on the console to inform you when less than 700 MB is available.
The debug-file remove command can delete the following types of debug files:
• core
• archive
• PMEM
• dmalloc
• flrec
• wd_stats
If you want to delete a specific file, you must use the remove command. For more information, see
Commands Reference for Avaya Virtual Services Platform 4000 Series, NN46251-104.
SNMP
VSP 4000 does not support SNMP for the show debug-file or the debug-file remove
commands.
Debug files
January 2017 Troubleshooting 95
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