Troubleshooting Guide
Table Of Contents
- Contents
- Chapter 1: Introduction
- Chapter 2: Safety messages
- Chapter 3: New in this document
- Chapter 4: Data collection required for Technical Support cases
- Chapter 5: Troubleshooting planning fundamentals
- Chapter 6: Troubleshooting fundamentals
- Chapter 7: Troubleshooting tool fundamentals
- Chapter 8: Log and trap fundamentals
- Chapter 9: Log configuration using ACLI
- Configuring a UNIX system log and syslog host
- Configuring secure forwarding
- Installing root certificate for syslog client
- Configuring logging
- Configuring the remote host address for log transfer
- Configuring system logging to external storage
- Configuring system message control
- Extending system message control
- Viewing logs
- Configuring ACLI logging
- Chapter 10: Log configuration using EDM
- Chapter 11: SNMP trap configuration using ACLI
- Chapter 12: SNMP trap configuration using EDM
- Chapter 13: Traps reference
- Chapter 14: Hardware troubleshooting
- Chapter 15: Software troubleshooting
- Chapter 16: Software troubleshooting tool configuration using ACLI
- Using ACLI for troubleshooting
- Using software record dumps
- Using trace to diagnose problems
- Using trace to diagnose IPv6 problems
- Viewing and deleting debug files
- Configuring port mirroring
- Configuring global mirroring actions with an ACL
- Configuring ACE actions to mirror
- Clearing ARP information for an interface
- Flushing routing, MAC, and ARP tables for an interface
- Pinging an IP device
- Running a traceroute test
- Showing SNMP logs
- Using trace to examine IS-IS control packets
- Viewing the metric type of IS-IS route in TLVs – detailed
- Viewing the metric type of IS-IS route in TLVs – summarized
- Chapter 17: Software troubleshooting tool configuration using EDM
- Chapter 18: Layer 1 troubleshooting
- Chapter 19: Operations and Management
- CFM fundamentals
- CFM configuration using ACLI
- Autogenerated CFM
- Configuring explicit mode CFM
- Displaying SPBM nodal configuration
- Configuring simplified CFM SPBM
- Triggering a loopback test (LBM)
- Triggering linktrace (LTM)
- Triggering a Layer 2 ping
- Triggering a Layer 2 traceroute
- Triggering a Layer 2 tracetree
- Triggering a Layer 2 tracemroute
- Using trace CFM to diagnose problems
- Using trace SPBM to diagnose problems
- CFM configuration using EDM
- Autogenerated CFM
- Configuring explicit CFM
- Configuring Layer 2 ping
- Initiating a Layer 2 traceroute
- Viewing Layer 2 traceroute results
- Configuring Layer 2 IP ping
- Viewing Layer 2 IP Ping results
- Configuring Layer 2 IP traceroute
- Viewing Layer 2 IP traceroute results
- Triggering a loopback test
- Triggering linktrace
- Viewing linktrace results
- Configuring Layer 2 tracetree
- Viewing Layer 2 tracetree results
- Configuring Layer 2 trace multicast route on a VLAN
- Configuring Layer 2 tracemroute on a VRF
- Viewing Layer 2 trace multicast route results
- CFM configuration example
- Chapter 20: Upper layer troubleshooting
- Troubleshooting SNMP
- Troubleshooting DHCP
- Troubleshooting DHCP Relay
- Troubleshooting client connection to the DHCP server
- Troubleshooting IPv6 DHCP Relay
- IPv6 DHCP Relay switch side troubleshooting
- IPv6 DHCP Relay server side troubleshooting
- IPv6 DHCP Relay client side troubleshooting
- Enabling trace messages for IPv6 DHCP Relay
- Troubleshooting IPv6 VRRP
- VRRP transitions
- Enabling trace messages for IPv6 VRRP troubleshooting
- Risks associated with enabling trace messages
- VRRP with higher priority running as backup
- Downgrading or upgrading from releases that support different key sizes
- Troubleshooting IPv6 connectivity loss
- Troubleshooting TACACS+
- Troubleshooting RSMLT
- Chapter 21: Unicast routing troubleshooting
- Chapter 22: Multicast troubleshooting
- Chapter 23: Multicast routing troubleshooting using ACLI
- Viewing IGMP interface information
- Viewing multicast group trace information for IGMP snoop
- Viewing IGMP group information
- Showing the hardware resource usage
- Using PIM debugging commands
- Determining the protocol configured on the added VLAN
- Determining the data stream learned with IP Multicast over Fabric Connect on the VLAN
- Displaying the SPBM multicast database
- Troubleshooting IP Multicast over Fabric Connect for Layer 2 VSNs
- Troubleshooting IP Multicast over Fabric Connect for Layer 3 VSNs
- Troubleshooting IP Multicast over Fabric Connect for IP Shortcuts
- Defining the IS-IS trace flag for IP multicast
- Chapter 24: Multicast routing troubleshooting using EDM
- Viewing IGMP interface information
- Viewing IGMP snoop trace information
- Viewing IGMP group information
- Viewing multicast group sources
- Viewing multicast routes by egress VLAN
- Enabling multicast routing process statistics
- Determining the data stream learned when IP Multicast over Fabric Connect is configured on the VLAN
- Showing the SPBM multicast database
- Chapter 25: Transparent Port UNI feature troubleshooting using ACLI
- Chapter 26: Troubleshooting MACsec
- Chapter 27: Troubleshooting MACsec using EDM
- Chapter 28: Troubleshooting Fabric Attach
- Troubleshooting Fabric Attach using the ACLI
- Troubleshooting Fabric Attach using the EDM
- Fabric Attach troubleshooting example
Example
Display log file information:
Switch:1>enable
Switch:1#configure terminal
Switch:1(config)#show logging file
CP1 [02/06/15 22:38:20.678:UTC] 0x00270428 00000000 GlobalRouter SW INFO Lifecy
cle: Start
CP1 [02/06/15 22:38:21.770:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s sockserv started, pid:4794
CP1 [02/06/15 22:38:21.771:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s oom95 started, pid:4795
CP1 [02/06/15 22:38:21.771:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s oom90 started, pid:4796
CP1 [02/06/15 22:38:21.772:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s imgsync.x started, pid:4797
CP1 [02/06/15 22:38:22.231:UTC] 0x0026452f 00000000 GlobalRouter SW INFO No pat
ch set.
CP1 [02/06/15 22:38:22.773:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s logServer started, pid:4840
CP1 [02/06/15 22:38:22.774:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s trcServer started, pid:4841
CP1 [02/06/15 22:38:22.774:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s oobServer started, pid:4842
CP1 [02/06/15 22:38:22.775:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s cbcp-main.x started, pid:4843
CP1 [02/06/15 22:38:22.776:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s rssServer started, pid:4844
CP1 [02/06/15 22:38:22.777:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s dbgServer started, pid:4845
CP1 [02/06/15 22:38:22.777:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s dbgShell started, pid:4846
CP1 [02/06/15 22:38:22.778:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s coreManager.x started, pid:4847
CP1 [02/06/15 22:38:22.779:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s ssio started, pid:4848
CP1 [02/06/15 22:38:22.780:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s hckServer started, pid:4849
CP1 [02/06/15 22:38:22.780:UTC] 0x0027042b 00000000 GlobalRouter SW INFO Proces
s remCmdAgent.x started, pid:4850
CP1 [02/06/15 22:38:24.717:UTC] 0x000006cc 00000000 GlobalRouter SW INFO rcStar
t: FIPS Power Up Self Test SUCCESSFUL - 0
CP1 [02/06/15 22:38:24.718:UTC] 0x000006c2 00000000 GlobalRouter SW INFO rcStar
t: Security Stack Init SUCCESSFUL - 0
CP1 [02/06/15 22:38:24.718:UTC] 0x000006c3 00000000 GlobalRouter SW INFO rcStar
t: IPSEC Init SUCCESSFUL
CP1 [02/06/15 22:38:24.718:UTC] 0x000006bf 00000000 GlobalRouter SW INFO rcStar
t: Security Stack Log init SUCCESSFUL - 0
CP1 [02/06/15 22:38:26.111:UTC] 0x000005c0 00000000 GlobalRouter SW INFO Licens
eLoad = ZERO, loading premier license for developer debugging
IO1 [02/06/15 22:38:26.960:UTC] 0x0011054a 00000000 GlobalRouter COP-SW INFO De
tected Master CP in slot 1
--More-- (q = quit)
Switch:1(config)#show logging file module SNMP
CP1 [02/06/15 22:39:58.530:UTC] 0x00004595 00000000 GlobalRouter SNMP INFO Boot
ed with file
CP1 [02/06/15 22:39:59.547:UTC] 0x00004603 00400003.67108870 DYNAMIC CLEAR Glob
alRouter SNMP INFO 2k card up(CardNum=1 AdminStatus=1 OperStatus=1)
CP1 [02/06/15 22:39:59.547:UTC] 0x00004603 00400003.67108870 DYNAMIC CLEAR Glob
alRouter SNMP INFO 2k card up(CardNum=2 AdminStatus=1 OperStatus=1)
CP1 [02/06/15 22:39:59.547:UTC] 0x00004603 00400003.67108870 DYNAMIC CLEAR Glob
alRouter SNMP INFO 2k card up(CardNum=3 AdminStatus=1 OperStatus=1)
Viewing logs
January 2017 Troubleshooting 59
Comments on this document? infodev@avaya.com