Troubleshooting Guide
Table Of Contents
- Contents
- Chapter 1: Introduction
- Chapter 2: Safety messages
- Chapter 3: New in this document
- Chapter 4: Data collection required for Technical Support cases
- Chapter 5: Troubleshooting planning fundamentals
- Chapter 6: Troubleshooting fundamentals
- Chapter 7: Troubleshooting tool fundamentals
- Chapter 8: Log and trap fundamentals
- Chapter 9: Log configuration using ACLI
- Configuring a UNIX system log and syslog host
- Configuring secure forwarding
- Installing root certificate for syslog client
- Configuring logging
- Configuring the remote host address for log transfer
- Configuring system logging to external storage
- Configuring system message control
- Extending system message control
- Viewing logs
- Configuring ACLI logging
- Chapter 10: Log configuration using EDM
- Chapter 11: SNMP trap configuration using ACLI
- Chapter 12: SNMP trap configuration using EDM
- Chapter 13: Traps reference
- Chapter 14: Hardware troubleshooting
- Chapter 15: Software troubleshooting
- Chapter 16: Software troubleshooting tool configuration using ACLI
- Using ACLI for troubleshooting
- Using software record dumps
- Using trace to diagnose problems
- Using trace to diagnose IPv6 problems
- Viewing and deleting debug files
- Configuring port mirroring
- Configuring global mirroring actions with an ACL
- Configuring ACE actions to mirror
- Clearing ARP information for an interface
- Flushing routing, MAC, and ARP tables for an interface
- Pinging an IP device
- Running a traceroute test
- Showing SNMP logs
- Using trace to examine IS-IS control packets
- Viewing the metric type of IS-IS route in TLVs – detailed
- Viewing the metric type of IS-IS route in TLVs – summarized
- Chapter 17: Software troubleshooting tool configuration using EDM
- Chapter 18: Layer 1 troubleshooting
- Chapter 19: Operations and Management
- CFM fundamentals
- CFM configuration using ACLI
- Autogenerated CFM
- Configuring explicit mode CFM
- Displaying SPBM nodal configuration
- Configuring simplified CFM SPBM
- Triggering a loopback test (LBM)
- Triggering linktrace (LTM)
- Triggering a Layer 2 ping
- Triggering a Layer 2 traceroute
- Triggering a Layer 2 tracetree
- Triggering a Layer 2 tracemroute
- Using trace CFM to diagnose problems
- Using trace SPBM to diagnose problems
- CFM configuration using EDM
- Autogenerated CFM
- Configuring explicit CFM
- Configuring Layer 2 ping
- Initiating a Layer 2 traceroute
- Viewing Layer 2 traceroute results
- Configuring Layer 2 IP ping
- Viewing Layer 2 IP Ping results
- Configuring Layer 2 IP traceroute
- Viewing Layer 2 IP traceroute results
- Triggering a loopback test
- Triggering linktrace
- Viewing linktrace results
- Configuring Layer 2 tracetree
- Viewing Layer 2 tracetree results
- Configuring Layer 2 trace multicast route on a VLAN
- Configuring Layer 2 tracemroute on a VRF
- Viewing Layer 2 trace multicast route results
- CFM configuration example
- Chapter 20: Upper layer troubleshooting
- Troubleshooting SNMP
- Troubleshooting DHCP
- Troubleshooting DHCP Relay
- Troubleshooting client connection to the DHCP server
- Troubleshooting IPv6 DHCP Relay
- IPv6 DHCP Relay switch side troubleshooting
- IPv6 DHCP Relay server side troubleshooting
- IPv6 DHCP Relay client side troubleshooting
- Enabling trace messages for IPv6 DHCP Relay
- Troubleshooting IPv6 VRRP
- VRRP transitions
- Enabling trace messages for IPv6 VRRP troubleshooting
- Risks associated with enabling trace messages
- VRRP with higher priority running as backup
- Downgrading or upgrading from releases that support different key sizes
- Troubleshooting IPv6 connectivity loss
- Troubleshooting TACACS+
- Troubleshooting RSMLT
- Chapter 21: Unicast routing troubleshooting
- Chapter 22: Multicast troubleshooting
- Chapter 23: Multicast routing troubleshooting using ACLI
- Viewing IGMP interface information
- Viewing multicast group trace information for IGMP snoop
- Viewing IGMP group information
- Showing the hardware resource usage
- Using PIM debugging commands
- Determining the protocol configured on the added VLAN
- Determining the data stream learned with IP Multicast over Fabric Connect on the VLAN
- Displaying the SPBM multicast database
- Troubleshooting IP Multicast over Fabric Connect for Layer 2 VSNs
- Troubleshooting IP Multicast over Fabric Connect for Layer 3 VSNs
- Troubleshooting IP Multicast over Fabric Connect for IP Shortcuts
- Defining the IS-IS trace flag for IP multicast
- Chapter 24: Multicast routing troubleshooting using EDM
- Viewing IGMP interface information
- Viewing IGMP snoop trace information
- Viewing IGMP group information
- Viewing multicast group sources
- Viewing multicast routes by egress VLAN
- Enabling multicast routing process statistics
- Determining the data stream learned when IP Multicast over Fabric Connect is configured on the VLAN
- Showing the SPBM multicast database
- Chapter 25: Transparent Port UNI feature troubleshooting using ACLI
- Chapter 26: Troubleshooting MACsec
- Chapter 27: Troubleshooting MACsec using EDM
- Chapter 28: Troubleshooting Fabric Attach
- Troubleshooting Fabric Attach using the ACLI
- Troubleshooting Fabric Attach using the EDM
- Fabric Attach troubleshooting example
• Alert
• Emergency
The following table shows the default mapping of internal severity levels to syslog severity levels.
Table 6: Default and system log severity level mapping
UNIX system error
codes
System log severity level Internal severity level
0 Emergency Fatal
1 Alert —
2 Critical —
3 Error Error
4 Warning Warning
5 Notice —
6 Info Info
7 Debug —
Log files
The log file captures hardware and software log messages, and alarm messages. Virtual Services
Platform 4000 logs to internal flash.
The system saves internal log messages in a circular list in memory, which overwrite older log
messages as the log fills. Unlike the log messages in a log file, the internal log messages in memory
do not contain encrypted information, which can limit the information available during
troubleshooting. Free up the disk space on the flash if the system generates the disk space 75% full
alarm. After the disk space utilization returns below 75%, the system clears the alarm, and then
starts logging to a file again.
Log file naming conventions
The following list provides the naming conventions for the log file:
• The log file is named as log.xxxxxxxx.sss format. The prefix of the log file name is log. The six
characters after the log file prefix contain the last three bytes of the chassis base MAC
address. The next two characters are 01. The last three characters (sss) denote the sequence
number of the log file.
• The sequence number of the log file is incremented for each new log file created after the
existing log file reaches the maximum configured size.
• At initial system start up when no log file exists, a new log file with the sequence number 000 is
created. After a restart, the system finds the newest log file from internal flash based on file
timestamps. If the newest log file is on the flash that is used for logging, the system continues
to use the newest log file. And once the maximum configured size is reached, system
continues to create a new log file with incremental sequence number on the internal flash for
logging.
Log files
January 2017 Troubleshooting 43
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