Troubleshooting Guide

Chapter 5: Troubleshooting planning
fundamentals
You can better troubleshoot the problems on the network by planning for these events in advance.
To do this, you must know the following:
• that the system is properly installed and routinely maintained
• the configuration of the network
• the normal behavior of the network
Proper installation and routine maintenance
To prevent problems, follow proper maintenance and installation procedures. The following table
lists the documents that provide maintenance and installation procedures.
Table 1: Maintenance and installation documentation
Subject area Document
Installation, environmental requirements Installing Avaya Virtual Services Platform 4850GTS
Series, NN46251-300
SFP and SFP+ installation and requirements Installing Transceivers and Optical components on
VSP Operating System Software, NN47227-301
Network configuration
To keep track of the network configuration, gather the information described in the following
sections. This information, when kept up-to-date, is extremely helpful for locating information if you
experience network or device problems.
Site network map
A site network map identifies where each device is physically located on site, which helps locate the
users and applications that a problem affects. You can use the map to systematically search each
part of the network for problems.
January 2017 Troubleshooting 22
Comments on this document? [e-mail]