Technical Specs

Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or by e-mail. Brocade OEM customers
contact their OEM/Solutions provider.
Brocade customers
For product support information and the latest information on contacting the Technical Assistance Center, go to http://www.brocade.com/
services-support/index.html.
If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade
Technical Assistance Center 24x7.
Online Telephone E-mail
Preferred method of contact for non-urgent
issues:
My Cases through MyBrocade
Software downloads and licensing
tools
Knowledge Base
Required for Sev 1-Critical and Sev 2-High
issues:
Continental US: 1-800-752-8061
Europe, Middle East, Africa, and Asia
Pacic: +800-AT FIBREE (+800 28
34 27 33)
For areas unable to access toll free
number: +1-408-333-6061
Toll-free numbers are available in
many countries.
support@brocade.com
Please include:
Problem summary
Serial number
Installation details
Environment description
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact your OEM/Solution Provider for all of
your product support needs.
OEM/Solution Providers are trained and
certied by Brocade to support Brocade
®
products.
Brocade provides backline support for issues that cannot be resolved by the OEM/Solution Provider.
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise.
For more information, contact Brocade or your OEM.
For questions regarding service levels and response times, contact your OEM/Solution Provider.
Contacting Brocade Technical Support
Brocade SLX 9850 Router Technical Specications
6 53-1005278-01