Specifications

Ridgeline Concepts and Solutions Guide
299
APPENDIX
A
Troubleshooting
This appendix describes how to resolve problems you may encounter with Ridgeline.
Troubleshooting Aids
If you are having problems with Ridgeline, there are several things you can do to help prevent or
diagnose problems.
One of the first things you should do is run the Package Debug Info command. This command
packages the various log, property, syslog and other debugging information files and archives them
into a zip file. You can email this file to Extreme Networks technical support to provide them with
detailed information on the state of the Ridgeline server.
You can run this command while the server is running, or while the server is stopped.
To run the Package Debug Info command, go to
<Ridgeline_install_dir>/jboss/bin and run PackageDebugInfo.exe (PackageDebugInfo.bin in
Linux or Solaris).
You can also run the Package Debug Info command from the Windows Programs menu on the
Ridgeline server: Start > Programs > Extreme Networks > Ridgeline 3.0 > Package Debug Info. In this
case, a DOS window appears that will display the progress of the commands as they are executed.
See “Package Debug Info Utility” on page 349 for details about using this command.
About Ridgeline Window
At any time while logged into Ridgeline, you can capture debugging information by going to the
“About Ridgeline” window:
● From the Help menu, select About Ridgeline, then click Details.
You can then copy and paste the output information into a text file to send to Extreme Networks
Technical Support, if necessary.