Specifications

Important Information about Using Ridgeline SA
Ridgeline Service Advisor Release Note 5
● EAPS provisioning. You can use the EAPS provisioning feature to configure new EAPS domains,
including specifying member links, the EAPS master node, primary and secondary ports, control
VLAN, hello timer, and fail timer parameters. Your configuration is validated by the software before
it is deployed to managed devices.
EAPS provisioning is supported on Extreme switches running ExtremeXOS 12.4 and higher.
Important Information about Using Ridgeline SA
The following describes some important caveats about how Ridgeline SA should be used within your
network.
About Downloading Software Images from Extreme
Using the Ridgeline SA Firmware Manager, you can download software and BootROM images from
Extreme Networks to your Ridgeline SA server, then upgrade the devices in your network with the new
images. In order to download the new images from Extreme, you must have a current support contract
and an Extreme Networks eSupport user name and password.
You also need to provide eSupport with the serial number of a device of the type you are upgrading in
order to obtain updated images for that type of device. For example, to obtain updated Summit X650
software, you need to provide the serial number of one of the Summit X650 switches in your network
prior to downloading the software. After you do this, the updated Summit X650 software can be
downloaded from Extreme, and you can use it to upgrade any of the Summit X650 switches in your
network. For chassis devices, you provide the serial number of a Management Module or I/O Module.
Once you have provided the serial number for the device, you can download subsequent image updates
for that type of device without having to enter the serial number again.
If you have not yet provided eSupport with a serial number for the device type you are upgrading, you
may see the following window when you attempt to download a new image using Firmware Manager:
Figure 1: Progress and Results window showing unsuccessful image download
To obtain the new images, you must determine the serial numbers for the types of device that you want
to upgrade, then supply those serial numbers to Extreme Networks eSupport. After you do this, the
software images download normally.