Specifications

Ridgeline Service Advisor Release Note 1
Contents
Chapter 1: Overview ........................................................................................................................ 3
New Hardware Supported in Ridgeline SA 2.0 ...............................................................................3
Key Features in Ridgeline SA 2.0 .................................................................................................3
Important Information about Using Ridgeline SA............................................................................5
About Downloading Software Images from Extreme...................................................................5
Determining Device Serial Numbers ..................................................................................6
Providing Serial Numbers to Extreme Networks eSupport ....................................................8
The Ridgeline SA RADIUS Server..........................................................................................10
The Ridgeline SA TFTP Server ..............................................................................................11
Telnet Polling and Ridgeline SA............................................................................................11
Ridgeline SA Server Requirements..............................................................................................11
Microsoft Windows ..............................................................................................................11
Sun Microsystems Solaris 10 ...............................................................................................12
Red Hat Enterprise Linux Version 5.......................................................................................12
Allowing Clients Access to the Server from Behind a Firewall...................................................13
Ridgeline SA Client Requirements ..............................................................................................13
Microsoft Windows ..............................................................................................................14
Sun Solaris.........................................................................................................................14
Red Hat Enterprise Linux .....................................................................................................14
The Client ..........................................................................................................................14
Modifying the Amount of Memory Available for Java Applets..............................................15
ExtremeWare/ExtremeXOS Support Requirements ........................................................................15
Switch Access Requirements................................................................................................16
Ridgeline SA 2.0 Device Support................................................................................................17
Extreme Networks Device Support.........................................................................................17
Avaya Device Support ..........................................................................................................18
Other Third-Party Device Support..........................................................................................18
SSH Support ......................................................................................................................19
Ridgeline SA Software Licensing ................................................................................................19
Software Installation or Upgrade Overview ...................................................................................20
Obtaining a License.............................................................................................................20
Ridgeline SA Software Documentation ........................................................................................20
Chapter 2: Clarifications, Known Behaviors, and Resolved Issues .................................................... 23
Troubleshooting ........................................................................................................................23
The Package Ridgeline SA Info command ........................................................................23
Client Information from the About window .......................................................................23
ExtremeXOS 12.4.2 Dependencies .............................................................................................23
Clarifications and Known Problems .............................................................................................24
Installing or Uninstalling......................................................................................................25
Cannot re-install Ridgeline SA after an unsuccessful uninstall ...........................................25
Installing Ridgeline SA on a system with non-English-language character sets.....................26
General—Client ..................................................................................................................26
Auto-save is on by default when the Ridgeline SA server starts up ......................................26