Specifications

Clarifications, Known Behaviors, and Resolved Issues
Ridgeline Service Advisor Release Note26
still detects the previous installation. To solve this problem the InstallShield Vital Product Data (VPD)
registry may need to be cleaned up. This registry is a directory that resides at \Program Files\Common
Files\InstallShield\Universal (in Windows) or in ~/InstallShield in Linux or Solaris. You need to
remove the directory extremenetworks\epicenter under this VPD registry. Note that other applications
may use the InstallShield VPD to store their uninstallation data, so use caution when cleaning the VPD
registry. Call your Extreme Networks technical support representative if you need further help. Besides
doing what is listed above, for Solaris/Linux platform, do the following:
1 Remove profile file (for both Linux and Solaris)
/etc/ridgeline20.profile
2 Remove daemons file (for both platforms):
/etc/init.d/RidgelineServer20
/etc/init.d/RidgelineDB20
3 Remove soft links in Linux:
/etc/rc5.d/S74RidgelineDB20
/etc/rc5.d/S75RidgelineServer20
/etc/rc2.d/K10RidgelineServer20
/etc/rc2.d/K11RidgelineDB20
4 Remove soft links in Solaris:
/etc/rc3.d/S74RidgelineDB20
/etc/rc3.d/S75RidgelineServer20
/etc/rc2.d/K10RidgelineServer20
Installing Ridgeline SA on a system with non-English-language character sets
If you are installing Ridgeline SA on a system with non-English-language character sets, make sure the
folder names in the directory path where you install Ridgeline SA do not contain any non-English
characters. If there are non-English characters in the directory path where Ridgeline SA is to be
installed, the installation may fail.
General—Client
Auto-save is on by default when the Ridgeline SA server starts up
When the Ridgeline SA server starts up it syncs all devices, and the auto-save feature is enabled by
default. To avoid having auto-save function on your devices, you can disable it through the server
properties in Ridgeline SA Administration. If you do not want auto-save to take effect at all, you should
disable it before you add your devices to Ridgeline SA. You can do this through the server properties in
Ridgeline SA Administration. (PD2-204103816)
Message about Ridgeline SA’s digital signature appears twice
When logging in to the Ridgeline SA server, a dialog box indicating that the Ridgeline SA application’s
digital signature could not be verified may appear twice. (PD3-139718617)