Specifications

Ridgeline Service Advisor Release Note 23
2 Clarifications, Known Behaviors, and Resolved
Issues
This section describes known problems with the Ridgeline SA 2.0 release, including recommendations
for workarounds when available. It also lists problems that existed in previous versions of Ridgeline SA
that have been fixed in this release.
Numbers in parentheses are for internal tracking. For the latest release notes, patches, and bug list, see:
http://www.extremenetworks.com/go/esupport.htm.
Troubleshooting
If you are having problems with the Ridgeline SA server or client, there are several ways you can
capture information that will be helpful to Extreme Networks Technical Support staff.
The Package Ridgeline SA Info command
On the Ridgeline SA server, you can use the Package Ridgeline SA Info tool to create a zip format file
of all the Ridgeline SA logs, syslog files, property files and other information, which can be sent to your
Extreme Networks Technical Support representative for analysis. You can run this tool whether or not
the Ridgeline SA server is running.
Client Information from the About window
From a Ridgeline SA client you can display a great deal of status information from the About
information window: from the Ridgeline SA Help menu, click About Ridgeline SA. Information is
displayed in a text window; you can cut and paste the information into a file and send it to your
Extreme Networks Technical Support representative for analysis.
ExtremeXOS 12.4.2 Dependencies
The following known problems and clarifications require ExtremeXOS 12.4.2 software:
1 Port Management: On the Summit X650 switch, 1 Gbps ports are shown as 10 Gbps ports. (PD4-
1324391741)
2 Ridgeline SA Inventory: When creating VPLS instances, the service VLAN name is not shown.
SmartTraps are received, but Ridgeline SA is unable to collect the VLAN data. (PD4-1253879412)
3 EAPS Provisioning: Segment health check intervals and common path timers cannot be modified
when provisioning EAPS. (PD4-1212941471)
4 VLAN Configuration: Paging does not work for CustomerVlanConfig and BVlanConfig. (PD4-
1207376781)