Specifications

Overview
Ridgeline Service Advisor Release Note20
● The Advanced Services Pack license adds VPLS and PBB features to Ridgeline SA.
Both permanent and evaluation license keys are 14-character keys that start with EP and are followed
by 12 additional upper- and lower-case alphabetic characters, numbers, and special characters such as
“+”.
If you have purchased the product, you should have received an activation key, found on the License
Agreement that accompanies your software package. This key starts with “AC,” and can be used to
obtain a permanent license key. You do not need an activation key to obtain an evaluation license key.
See “Obtaining a License” on page 20 for more information.
Software Installation or Upgrade Overview
The Ridgeline Service Advisor Installation and Upgrade Guide contains complete instructions for
installing the Ridgeline SA Management Suite under Windows, Linux, and Solaris.
The Ridgeline Service Advisor Installation and Upgrade Guide can be found in PDF format on the
Ridgeline Service Advisor product CD, on the Extreme Networks Ridgeline Service Advisor download
web site, or on the Extreme Networks documentation page.
Obtaining a License
Ridgeline Service Advisor requires a valid permanent or evaluation license to be installed before you
can log into the Ridgeline SA Server through an Ridgeline SA client. To obtain a license key, use your
browser to connect to the license page at
http://www.extremenetworks.com/go/ridgeline.htm.
To obtain an evaluation license, select the option to obtain an evaluation license key. You will be asked
to enter your name, company information, and other similar information, and an e-mail address to
which your license key should be sent. Your license key will be sent to you by return e-mail.
To obtain a permanent license, select the option to obtain a permanent license key. Fill in the requested
information, and enter your activation key. The activation key is a 14-character key that starts with
“AC” and is found on the License Agreement included with your software package.
Your permanent license key will be sent to you by return e-mail. See the Ridgeline Service Advisor
Installation and Upgrade Guide for instructions on running the License Manager to install your
license(s).
Ridgeline SA Software Documentation
The Ridgeline SA software documentation set includes installation instructions, context-sensitive Online
Help, two user guides, and this release note.
The Ridgeline Service Advisor Installation and Upgrade Guide contains documentation on how to install
the Ridgeline SA software, or upgrade from a previous version. This is available in PDF format on the
Ridgeline SA product CD, in the extreme.war\helptext\docs subdirectory of the Ridgeline SA
installation, and on Extreme Networks documentation web site. It is also shipped in hardcopy with the
Ridgeline SA version 2.0 software package.