Specifications

Installing a Service Pack Release

Ridgeline Installation and Upgrade Guide

NOTE

You cannot upgrade a Ridgeline beta release using this method. You must uninstall the beta release and

then install the full Ridgeline release.

Installing a Service Pack on Windows Systems

To install a Ridgeline Service Pack release on a Windows system, follow these steps:

1 Download the Ridgeline Service Pack software from the Extreme Networks software downloads

page and extract the contents of the zip file into a temporary directory.

The extraction process puts the files in a directory named

sp<n>win\patch<n> (where <n> is a

number related to the Service Pack) under the directory you select. Make sure you specify that folder

names should be used when you perform the unzip.

2 Exit all Ridgeline clients.

3 If Ridgeline is running, shut down the Ridgeline server and database engine by stopping the

services. See “Stopping the Server on Windows” on page 25 for instructions.

4 It is recommended that you back up your database. In addition, if the database transaction log,

basecamp.log, remains in the top-level Ridgeline installation directory after the Ridgeline server has

been shut down, you should save it also. (Under most circumstances

basecamp.log is removed

when the server stops.).

You should also save the files

basecamp.db and epicenter.db, which reside in the

<Ridgeline_install_dir>\database\data subdirectory, as well as any database transaction log

files (for example,

basecamp.log or epicenter.log) that reside in this directory.

NOTE

While upgrading to a Service Pack release, you may encounter a message indicating the Ridgeline

server and Database have not stopped, even though they are not currently active. This can occur when the

Ridgeline server and database are installed as services in Windows, and the Startup Type for these services is

configured as Manual. If you encounter this message, remove the basecamp.log and epicenter.log files from the

<Ridgeline_install_dir>\database\data directory.

NOTE

It is strongly recommend that you disable any anti-virus software before performing the Ridgeline

installation. Anti-virus software may interfere with Sybase database upgrade.

5 Open a command window and change to the directory where you extracted the Service Pack files:

prompt:\> cd sp<n>win\patch<n>

6 Run the install.bat script.

- To install the Service Pack in the default Ridgeline installation directory

(which is

C:\Program Files\Extreme Networks\Ridgeline Service Advisor 3.0\) enter

the

install.bat command without a directory name. For example:

prompt:\> install.bat