Specifications

Service packs can only be installed on their applicable base version of Ridgeline. You cannot install a
service pack meant for a certain base version of Ridgeline on another base version. You must first
install the required base version. Follow the installation instructions under Installing the Ridgeline
Server on page 20.
Note
You cannot upgrade a Ridgeline beta release using this procedure. Uninstall the beta release,
and then install the full Ridgeline release.
Caution
Back up your Ridgeline database before installing a service pack. If you need to uninstall the
service pack and revert to the previous release, you need to restore the database as it was
prior to the upgrade. Migrating the database is not supported in a service pack release. You
must first migrate the database to a major release before installing the service pack.
To upgrade to a Ridgeline service pack release:
1 Install the base version of the Ridgeline software (if it is not already installed). See Installing the
Ridgeline Server.
2 Install the Ridgeline service pack. See either Installing a Service Pack on Windows Systems or
Installing a Service Pack on Linux Systems.
Installing a Service Pack on Windows Systems
To install a service pack on a Windows system:
1 Download the Ridgeline service pack from the Extreme Networks eSupport software download
page (www.extremenetworks.com/services/software-updates-archives.aspx), and then extract the
contents of the zip file to a temporary directory.
The files are extracted to a folder named sp <n> win <v> / patch <n> (where <n> = service
pack number, and <v> = version of Windows, either 32 or 64).
2 Exit all Ridgeline clients.
3 Stop Ridgeline services (the server and database engine), if still running (see Stopping the Server on
Windows).
4 Back up your database.
5 Double-click Ridgeline_<v>_SP<n>_Installer.exe (where <v> = Ridgeline software version; and <n>
= service pack number).
If a current base version of Ridgeline is not present, the following message appears: “We are not
able to continue because Ridgeline is not installed.”
Upgrading the Ridgeline Software
Ridgeline Installation and Upgrade Guide 50