Specifications

2 Downloading Ridgeline Software
Overview
Determining Device Serial Numbers
Providing Serial Numbers to Extreme Networks eSupport
This chapter explains how to download images from the Extreme Networks eSupport. In some specific
cases, the process might be different and is noted when applicable.
Overview
Using the Ridgeline Firmware Manager, you can download software and BootROM images from
Extreme Networks to your Ridgeline server, and then upgrade the devices in your network with the
new images. To download new images from Extreme Networks, you must have a current support
contract and an Extreme Networks eSupport user name and password.
You also need to provide eSupport with the serial number of a device of the type you are upgrading in
order to obtain updated images for that type of device. For example, to obtain updated Summit X650
software, you need to provide the serial number of one of the Summit X650 switches in your network
prior to downloading the software. After you do this, the updated Summit X650 software can be
downloaded from Extreme, and you can use it to upgrade any of the Summit X650 switches in your
network. For chassis devices, you provide the serial number of a Management Module or I/O Module.
Once you have provided the serial number for the device, you can download subsequent image
updates for that type of device without having to enter the serial number again.
If you have not yet provided eSupport with a serial number for the device type you are upgrading, you
may see the following window when you attempt to download a new image using Firmware Manager:
Figure 1: Progress and Results Window Showing Unsuccessful Image Download
To obtain the new images, you need to supply the serial numbers for the type of device you want to
upgrade to Extreme Networks eSupport (see Determining Device Serial Numbers on page 12). After
you do this, the software images download normally.