Troubleshooting guide

116 Advanced System Diagnostics and Troubleshooting Guide
Reference Documents
• White papers and solutions documentation:
— Advanced technologies
— Applications in the networking world
• Additional troubleshooting tools:
— ExtremeWare Release Notes
Use the release notes to check for known issues, supported limits, bug fixes from higher
ExtremeWare versions, etc.
(Release notes are available to all customers who have a service contract with Extreme Networks
via eSupport. The release notes are provided by product, under the Software Downloads area of
eSupport.)
— Virtual Information Center (VIC)
Use this site to check for any available information about the problem.
— Extreme Knowledge Base
Use this site to search for any known issues, or to search for known solutions.
www.extremenetworks.com → Services → eSupport-Login → Known Issues → Find
www.extremenetworks.com → Services → eSupport-Login → Solutions → Find
— ExtremeWare Field Notices
Use the field notices to check for any known field alerts.
• Preventive Maintenance
— Preventive maintenance practices
Use the preventive maintenance area to check for any available special preventive programs.
www.extremenetworks.com → Services → Documentation → Overview →
Preventive
Maintenance
— Regularly scheduled visual inspections