User guide

C-2 E
XTREME
W
ARE
E
NTERPRISE
M
ANAGER
I
NSTALLATION AND
U
SER
G
UIDE
T
ROUBLESHOOTING
Problem: At initialization, the Web server hangs when connecting to the database.
Shut down and then restart the Sybase database, the Open Server Gateway and the Web
server, in the proper order (see Chapter 3).
SNMP
Problem: Cannot talk to a specific switch.
Verify that the switch is running ExtremeWare version 2.0 software.
Ping the switch's IP-address to verify availability of a route. Use the
ping command
from a MS-DOS or Solaris command shell. Then verify the read and write community
strings used in the ExtremeWare Enterprise Manager with those on the switch.
Problem: ExtremeWare CLI or ExtremeWare Vista changes are not reflected in
ExtremeWare Enterprise Manager.
Verify that the switch is running ExtremeWare version 2.0 software.
From the Inventory Manager, click Sync to “resync” the switch. This refreshes the
switch specific data, validates the SmartTrap rules, and ensures that the Enterprise
Manager server is added as a trap receiver.
If the problem persists, verify that the ExtremeWare Enterprise Manager workstation
has been added in the list of trap destinations on the given switch:
1 Telnet to the switch.
2 Login to the switch.
3 Type
show management to verify that the system running the Enterprise Manager is
a trap receiver.
A switch can support up to a maximum of 6 trap destinations. If ExtremeWare
Enterprise Manager is not specified as a trap destination, then no SmartTraps are sent,
and the data is not refreshed. If you need to remove a trap receiver, use the command:
config snmp delete trapreceiver <ipaddress>
For details, see Chapter 3 in the Summit Switch Installation and User Guide.