User guide

ExtremeWare EPICenter Software Installation and User Guide A-11

ExtremeView

Problem: For a device selected under Status, the Device Information panel shows

incorrect information, and the device image is not displayed correctly.

ThiscanbecausedbyadeviceIPaddressthatisinconflictwithanotherdeviceonthe

network (a duplicate IP address). Remove the problem device from the EPICenter

inventory, and add it in again with the correct IP address.

Problem: While looking at a device in ExtremeView, the device view was suddenly

replaced by the top-level ExtremeView page.

This will happen if another EPICenter user removes the device from the database while

you areviewing it.If you are running with the JavaConsole enabled you may see an error

messageindicating the device hasbeenremoved (as long as yourconsoleloghasnotbeen

filled up).

Problem: When device information is not displayed completely (for example, only a

generic image is displayed) no messages explaining the problem seems to appear.

These types of messages for ExtremeView are displayed as error messages in the Java

Console error log. These messages are really informational errors, but must be displayed

aserrorsinordertoappearunderthenormalJavaConsolesettings.To seethesemessages,

you must be running the Java Console (see “Enable the Java Console” on page A-1). Also,

there must still be room left in theconsole log, as it stops displayingmessages when it fills

up.

Problem: After initiating a switch reboot from the switch configuration page in

ExtremeView, the browser times out with an error.

You can initiate a switch reboot from the Switch configuration page in the ExtremeView

applet However, because the switch is rebooting, it does not respond to the browser’s

forms submission, andthebrowser will time outandreport an error (Error: 504) insteadof

refreshing the configuration page. Once the switch has successfully finished rebooting,

you can select it again in the Component Tree and the page will refresh correctly.