User guide

A-4 ExtremeWare EPICenter Software Installation and User Guide
Problem: Colors in client interface are incorrect (Windows NT or Windows 2000).
TheColorPalettemustbe set for65536colors(orTrueColor).Ifyour displayissetforonly
256 colors, the colors in the left-hand panel (the Navigation Toolbar) and the EPICenter
applets themselves may be incorrect.
To change the color palette, double-click the Display icon in the Control Panel, select the
Settings tab,and use thedrop-down listinthe Color Palette field to selectthe appropriate
setting.
Problem: No prompt is given for the plug-in upgrade when a Netscape client is
started, and the plug-in is not installed.
Whenstartinga Netscape4.76clientforthefirsttime,theupgradeprompt maynotappear
even though the Java 1.3.1 Plug-in is not installed. As a result, an error message will be
displayed in the panel where the Navigation Toolbar icons should appear.
This may occur if the environment variable
NPX_PLUGIN_PATH is set, even if it points to a
previous version of the plug-in. You can unset the variable, restart the browser, and the
prompt will appear. You can also download the plug-in by returning to the EPICenter
start-up page and selecting Get Java PlugIn.
EPICenter Server Issues
Problem: Cannot talk to a specific switch.
Verify that the switch is running ExtremeWare software version 2.0 or later.
Ping the switch's IP address to verify availability of a route. Use the
ping command from
a MS DOS or Solaris command shell.
Verifythat the read and write community strings used in the EPICenter match those
configured on the switch.
Problem: ExtremeWare CLI or ExtremeWare Vista changes are not reflected in
EPICenter.
Verify that the switch is running ExtremeWare software version 2.0 or later.