Release Notes

Table Of Contents
6. Getting Help
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GTAC
For immediate support, call 1-800-998-2408 (toll-free in U.S. and Canada) or 1-
603-952-5000.
Before contacting Extreme Networks for technical support, have the following
information ready:
l Your Extreme Networks service contract number and/or serial numbers for all
involved Extreme Networks products
l A description of the failure
l A description of any action already taken to resolve the problem
l A description of your network environment (such as layout, cable type, other
relevant environmental information)
l Network load at the time of trouble (if known)
l The device history (for example, if you have returned the device before, or if this is
a recurring problem)
l Any related Return Material Authorization (RMA) numbers