Release Notes

6. Getting Help
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Medium Browser Version
Desktop Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Microsoft Edge
Safari
11 and later
63 and later
65 and later
42 and later
12 and later
Mobile
1
iOS Native
Android Chrome
US Browser
Opera
Firefox
9 and later
65 and later
11.5 and later
40 and later
63 and later
1
Mobile Browsers are supported only for the Guest Self-Service Provisioning flow.
Notes:
l A mobile device can access the Guest and IoT Manager Application by using any
desktop-supported browsers available on a mobile device. Before login, make sure
to select the
Desktop site option in the browser options.
l Browsers set to a zoom ratio of less than 100% might not display Guest and IoT
Manager Application properly (for example, missing borders around windows).
Setting your browser to a zoom ratio of 100% corrects this issue.
l Guest and IoT Manager Application is best viewed in 1920 x 1080 resolution or
higher. Lower resolutions might result in improper layouts in some cases.
l If you are using self-signed certificates, they must be added in the Trusted Root
Certificate store on the client machine or you might observe issues in the “print”
use cases. This is only applicable for Microsoft Edge and Microsoft Internet
Explorer browsers.
6. Getting Help
If you require assistance, contact Extreme Networks using one of the following methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base, manage
support cases and service contracts, download software, and obtain product
licensing, training, and certifications.
The Hub
Connect with other Extreme customers, ask or answer questions, and share ideas
and feedback. This community is monitored by Extreme Networks employees, but
is not intended to replace specific guidance from GTAC.