Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Troubleshooting
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Run Daily At Specifies the time of day for the scheduled housekeeping task
to be completed.
Enable / Disable Enables or disables the scheduled housekeeping occurrence
for the guest user, device or both.
Edit The time in days for an enabled guest user, device, or
both.
Run Now Enables the administrator to run the selected housekeeping
task(s).
Save Saves the configuration.
Cancel Cancels the configuration.
Troubleshooting
The Troubleshooting tab in the Administrator menu allows the Administrator to
view the logs of Guest and IoT Manager application. The default name of the log
file is : GIM_Version_log_IP_Date_Time.log.
For more information, see Viewing the Log Files.
For any debugging issues in the Guest and IoT Manager Application,
Administrator can generate a show support file that Extreme support staff can
use to diagnose the problem.
For more information, see Generating a Show Support File.
Swagger tool allows connections directly to REST APIs through an interactive,
HTML-based user interface. Where, requests can be made directly from the UI
and the options can be explored by the user of the interface.
For more information, see REST API.
Viewing the Log Files
Use this procedure to view the log files.
Procedure