Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Setting NotificationParameters
82 of 291
Different License Status
Scenario License Status
When engine details not configured Not Available
Invalid Credentials Not Available
Not compatible Not Available
Not Reachable Not Available
Not Trusted Not Available
Reachable and valid license present Valid
Reachable and there is no valid license present Not Installed / Expired
For more information on Server License, see Diagnostics in Extreme
Management Center.
Note:
When the connection fails from Guest and IoT Manager to Access Control
Engine, the system waits for a minute and if the connection does not restore,
all the configured self-services become non-operational.
When the connection restores, all the services are reactivated automatically.
Setting Notification Parameters
The Notification tab in the Administrator menu specifies the Email and SMS
configuration that are used to notify the Guest Users created by the Provisioners.
The usual way to provide the credentials (User Name and Password) is through
email. Alternatively, the Administrator can send the credentials in an email to the
front desk personnel who can pass them to the Guest as a hard copy.
For more information, see Enabling E-mail Notification.
The Administrator can also configure the application to send the credentials via
an SMS text message to the mobile phone. The configured carrier Gateway /
Provider communicate with the Guest and IoT Manager on how to send the
messages.
For more information, see
Adding SMSGateway and Adding SMS Provider.