Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
System Requirements
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Warning:
Guest and IoT Manager is provided as a Virtual Appliance. Do not
install or configure any other software on the VM shipped.
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Extreme Networks does not support the installation of any
VMware specific, UNIX specific, or any third-party vendor
package or RPM on its VM, other than what Extreme Networks
ships as a package, image, or OVA.
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Do not install or uninstall any software components unless
Extreme Networks specifically provides the software and / or
instructs you to do so. Do not modify the configuration or the
properties of any software components of the VMs (including
VMware Tools) unless Extreme Networks documentation and /
or personnel specifically instructs you to do so. We do not
support any deviation from these guidelines.
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Extreme Networks determines which VMware Tools to install
and configure. When required, Extreme Networks provides
these tools as part of the installation package. Extreme
Networks provides these tools because VMware Tools
configures the kernel and network settings and unless Extreme
Networks tests and approves these tools, We cannot guarantee
that the VM works after the tool is installed and configured.
Turn off automatic VMware Tools updates if you have enabled them. Refer to the
following instructions to disable automatic updates.
Preventing Automatic VMware Tools Updates
We strongly recommend you to prevent automatic VMware Tool updates and
use only the tools that are delivered bundled with the installation package. Use
this procedure to prevent automatic VMware Tools updates.
Use this procedure to prevent automatic VMware Tools updates.
Procedure
1. Use the vSphere client to log in to the ESXi Server.
2. Go to Getting Started > Edit Virtual Machine Settings > Options > VMware Tools
> Advanced, and ensure that the Check and upgrade Tools during power cycling
checkbox is not selected. This is the supported setting.
3. Click OK.
Example