Configuration Guide

Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
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Solution
1. Log into the GIM console and check the time zone using the show time zone
command. By default, time zone setting for GIM is in GMT.
2. Change the time zone using the timezone command in the console.
Problem: Users/Devices are not getting cleaned up
for Housekeeping Tasks
Problem
Housekeeping task is used to delete Guest Users/Devices that have their first
login pending.
For Devices/Guest Users with First login pending to be deleted before 'x' days,
the scheduled tasks considers the period of 24 hours as 1 day. Therefore, for 'x'
days the period will be 'x' * 24 hours before running the task.
For example, a scheduled task that is configured as, Delete all First Login
Pending Guest User created before 1 day but when the task is executed, the
Guest Users that were created a day before and meet this criteria are not
removed.
Solution
The time period used to identify the eligible Guest Users/Devices is calculated
from the time the task is executed. Therefore, ensure that the identification of
eligible Guest Users/Devices is calculated keeping in mind the time at which the
task executes.
For example,
If the task is defined as Delete all First Login Pending Guest Users created before
1 day. Where, the task is executed at 10 AM on the 4th June. Then all the Guest
Users created before 10 AM 3rd June are eligible for this clean up.
Similarly, if the Guest User was created on 11 AM on the 3rd June and may seem
to fit the created before one day criteria, this Guest User is not eligible for clean
up.