Configuration Guide

Problem: Provisioner Cannot Login
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Provisioner login fails with an error stating Server error please contact
administrator.
Solution
1. If Access Control Engine or Extreme Management Center is not reachable, ensure
that Access Control Engine and Extreme Management Center are up and reachable.
2. If Guest and IoT Manager is not configured in the Engine Group, ensure to add Guest
and IoT Manager IP address and RADIUS shared secret in Engine details on Extreme
Management Center.
3. If Guest and IoT Manager management IP address is changed but not updated the
Guest and IoT Manager Server settings in the Engine Group, update the Guest and
IoT Manager IP address in Engine details on Extreme Management Center.
4. If RADIUS shared secret mismatch, ensure that you have entered the same RADIUS
shared secret on Guest and IoT Manager and in the Engine details on Extreme
Management Center.
5. If Guest and IoT Manager is not licensed, install valid Guest and IoT Manager license
on Extreme Management Center.
6. If the Provisioner is an LDAP Provisioner and is not associated with any Onboarding
Template, ensure that an Onboarding Template is associated with that LDAP group
or there is a default Onboarding Template present. For more information, see
Configuring Onboarding Template.
Problem
Invalid credentials
Solution
1. If wrong credentials are entered, ensure a valid username and password is entered.
2. If Guest and IoT Manager domain LPR and Access Control Engine AAA LPR settings
are not same, ensure that both are same.
3. If Internal Provisioner and AAA rule does not have local authentication selected in
the AAA rule, ensure that the local authentication is selected with LPR same as GIM
domain LPR